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View Full Version : Unable to open any Storm8 Apps on iPhone


tlitt019
12-06-12, 01:37 PM
I have been unable to open any of the Storm8 apps. I have tried, restarting my device, hard restart, deleteing the app and reinstalling it, completely closing every open app by double tapping the home button, even a complete system restore of my phone. Does anyone have any other suggestions?
[S8] Elsa
12-06-12, 01:40 PM
Are you seeing an error when you try to open the games? If you see a connection error, please check to make sure your Wifi or cellular connection is working properly.
tlitt019
12-06-12, 01:48 PM
No error, just quickly closes the app as soon as i click it to open. happens with only my Storm8 apps. all other apps and games are fine.
tlitt019
12-06-12, 03:05 PM
Any more suggestions? I'd really like to play my games...
[S8] Elsa
12-06-12, 05:05 PM
Are you playing New Dawn or the original app? The most recent version of the game for iOS is the original app.
tlitt019
12-07-12, 09:09 AM
original app. and its all team lava apps, not just dragon story.
kooky panda
12-07-12, 09:34 AM
What device do you play on? If apple, which phone? 3G, , 4, 4S, 5?
tlitt019
12-07-12, 09:37 AM
iPhone 4S
kooky panda
12-07-12, 09:48 AM
Okay try:
Go to your settings:
1. under wifi, turn off wifi and turn it back on.
2. See if you can open a game under 3G(turn off wifi).
3. Go to settings, safari and clear out your data.
4. Sync your phone to itunes. Make sure you have the most current IOS version (6.0).
tlitt019
12-07-12, 11:43 AM
i have done all of this except the wifi, as my phones wifi does not currently work due to some kind of issue with apple (from what i have read on the internet, sounds like an iOS issue, but apple tells me that i need to replace my phone). still none of them work.
kooky panda
12-07-12, 12:40 PM
i have done all of this except the wifi, as my phones wifi does not currently work due to some kind of issue with apple (from what i have read on the internet, sounds like an iOS issue, but apple tells me that i need to replace my phone). still none of them work.
So you are playing on 3G right? (your phone is okay,, you can make and receive calls??)
tlitt019
12-07-12, 01:08 PM
So you are playing on 3G right? (your phone is okay,, you can make and receive calls??)

yes, only thing that doesnt work is the wifi and bluetooth. i try to play with 3G, every other app that uses internet works, as well as messaging and phone calls.
kooky panda
12-07-12, 01:12 PM
yes, only thing that doesnt work is the wifi and bluetooth. i try to play with 3G, every other app that uses internet works, as well as messaging and phone calls.

Go into your settings and make sure you have the wifi turned Off.
tlitt019
12-07-12, 01:20 PM
Go into your settings and make sure you have the wifi turned Off.

i cant even turn wifi on, so it is off
kooky panda
12-07-12, 01:59 PM
I am not sure, but the issues with your phone may have something to do with not being able to open the games.
Send an email to support@teamlava.com to see if they can look in your games and give any additional help.