PDA

View Full Version : Bought discounted gems..never received them!


surfphx
11-23-12, 09:43 AM
I bought Gems at the 40% discount about 30 minutes ago-- 105 gems for $11.99 and still haven't received them but they took the 11.99 out of my itunes account right away!
Do I need to file complaint with BBB because I either want my gems that I wanted in the first place or a full refund!

Seems simple but still no response from TL..........typical.
queentina3
11-23-12, 09:45 AM
It can sometimes take a little bit for them to be added to your account. Try rebooting your device and resyncing with iTunes, then go back in the game and see if they are there. If they're not, then email support@teamlava.com with your receipt.
kooky panda
11-23-12, 09:46 AM
Also remember that there is limited support staff over the holiday weekend.
Baraze
11-23-12, 09:48 AM
Did you get the message saying the items will be added to your account shortly? Or a confirmation email? If so, give it a few minutes. If not, it most likely didn't go through, though it would show it on the account. Been there, don't that. And iTunes has been wonky for a few people the past couple of days.
surfphx
11-23-12, 10:35 AM
I did the checklist a few times and still no luck. Thank you for your reply. May I ask how to get receipt from itunes? I was charged but not sure how to prove it. Thank you again for your help!
surfphx
11-23-12, 10:37 AM
No message saying they would be added. I've bought gems and have never gotten that message. my itunes was charged the 11.99...i'll try to get a receipt to send to TL although I'm not sure how to get that receipt. Thanks for your help!
queentina3
11-23-12, 10:52 AM
You should get a receipt via email, sometimes it can take awhile though. I've purchased items from iTunes and waited DAYS before my receipt from showed up in my email.
sweetstuff525
11-23-12, 10:55 AM
Wow I hope you get them soon ... Since you probably bought them to buy the limited items which have few hours left
surfphx
11-23-12, 11:25 AM
oh thats right!
I do get receipts for music purchase and perhaps since I haven't bought gems in a VERY long while I cant recall getting one for gem purchase.
Thanks for letting me know...I will be on the lookout and ready to send to TL.
Thx hun!
DoubleZ
11-23-12, 09:31 PM
...and now we know why TL will NEVER get rid of the Tap to Manage and various other gem traps. People are still buying gems!! ARGH!! Sigh...
queentina3
11-23-12, 09:34 PM
...and now we know why TL will NEVER get rid of the Tap to Manage and various other gem traps. People are still buying gems!! ARGH!! Sigh...

LOL, they were never going to get rid of it anyways, and once they implemented it on Android, we KNEW they didn't listen to the iOS users. Buying or not buying gems is never going to change TLs mind. :(