PDA

View Full Version : Double gems charged for speeding up



freshpickins
11-14-12, 07:14 PM
I've been using the speed up option for crafting items, and I noticed, more than once that it charges double the amount listed. Ex: if I clicked on an item that says speed up for one gem, I ended up getting charged for two. It happened to me more tha three times now, and I am certain that I didn't over click as I intentionally clicked super slow to see the gem meter drop. Does anyone have the same problem?

greygull
11-14-12, 07:33 PM
Email support@teamlava.com Give them your ID, which game, and what's been happening. They'll be able to look into your game, see what's going on.

freshpickins
11-15-12, 03:30 PM
Thanks greygull. I thought. I would try the forum first. I just emailed them!

pixsmith
11-22-12, 05:41 AM
I had the same problem and emailed TL and they restored my lost gems after a couple of days

freshpickins
11-22-12, 07:28 PM
Thx for sharing. I'm still waiting to hear from them.