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DamingS2
11-06-12, 12:18 AM
Hi!
I am playing many STORY games, but I have problem only in Castle Story.
I choose my Kingdom name, and I received reward.
But, See that picture I take.
I can't have my name.
Sometimes my name show up, but disappeared quickly.
I tried remove game and install again, problem is not solved.
When I put the name again, they demand 10Gems.
I spent 20GEMS and nothing to change!!!!!!!!!!!!!!!!!!!!!!!
Please check my game...

DamingS2
11-06-12, 12:48 AM
I forgot put my version.

iOS 6.0.1 & Game version 1.1.1

kooky panda
11-06-12, 05:03 AM
So it looks like you have no name showing, but to add name now you have to spend 10 gems?

You will need to send an email to support@teamlava.com so they can check your game.

FlyingMonkee
11-06-12, 10:45 AM
When writing your name, are you using any special characters? ANd if you are are you using any program to type them in?


Hi!
I am playing many STORY games, but I have problem only in Castle Story.
I choose my Kingdom name, and I received reward.
But, See that picture I take.
I can't have my name.
Sometimes my name show up, but disappeared quickly.
I tried remove game and install again, problem is not solved.
When I put the name again, they demand 10Gems.
I spent 20GEMS and nothing to change!!!!!!!!!!!!!!!!!!!!!!!
Please check my game...

PikaSquirrel
11-06-12, 10:49 AM
Looks like you have a name chosen already. Please try uninstalling and reinstalling the game. Try restarting your device as well. Let us know if you still do not see a name. Thank you.