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beckysaye
08-16-12, 10:09 PM
Bought gold but never received it and account has been charged so when do I get it?!!!

greygull
08-16-12, 10:11 PM
Try restarting your device. If the gold is still not there, email support@teamlava.com Give them your ID, what happened, and a copy of the receipt.

beckysaye
08-17-12, 07:34 PM
Tried all those and it didn't work they are also not responding to my e -mails is this common? How long is to long to wait?

kooky panda
08-17-12, 07:37 PM
It can take 3-5 business days for a support agent to response to your support ticket.

You should of gotten an automatic email back with a ticket number. If not check your spam folder.

HeatherMcT
08-23-12, 08:51 PM
It can take 3-5 business days for a support agent to response to your support ticket.

You should of gotten an automatic email back with a ticket number. If not check your spam folder.

I paid $49.99 for 1400 gold and did not receive it. I have to wait 3-5 days?

charizar54
08-24-12, 10:08 AM
Bought gold but never received it and account has been charged so when do I get it?!!! this the 5 times that happen but i didnt reported because i did not how please i need help. i just want to know if i going to get my gold