Won't Let Me Online!

[Sylian]

I have bakery story, restaurant story, and city story metro, all of which won't let me online. The error that says I'm offline keeps coming up but I am definitely online. World War and fashion story let me online. I've shut down/restarted my ipod several times, disconected/connected wireless several times, even uninstalled and reinstalled apps. Still can't get on!

[firewhisker950]

I have bakery story, restaurant story, and city story metro, all of which won't let me online. The error that says I'm offline keeps coming up but I am definitely online. World War and fashion story let me online. I've shut down/restarted my ipod several times, disconected/connected wireless several times, even uninstalled and reinstalled apps. Still can't get on!

AHHH!! Me too!! What is happening?! Did someone else get my game?! TL, what is GOING ON??!!

[lotusthreads]

Me too, I can't get into dragon story :(

[sweetstuff525]

Omg someone has my game .... I cant get into no games.... Dont waste my my gems

[cosmochef]

Hello!!! I'm playing with Bakery story few hours ago when I noticed in my socials that my neighbors have changed like 80 percent of them all of them I did not accept or invited. One of my neighbors still on my list has multiple names her name appearing twelve or so times. I waited a few hours it may just be a minor glitch but it didn't change. Then I turned off my iPad just to reset but I could not anymore connect to the bakery saying I have no Internet access which I do because I am sure I am properly connected I can play the other games like the restaurant story, has connection to my Facebook and emails. What's happening? I don't want to lose my bakery. I invested a lot of gems,time and effort to do my bakery. Pls help!!!!!

I'm cosmochef. Bakery name is The Apple Tree
Sent from my iPad

[Sylian]

I was just connected a half hour or so ago, but I've been reading that some people haven't been able to get on ALL DAY (maybe this explains why I keep requesting parts and getting no replies!)

[DaojinWildfire]

The account issues you guys may have experienced in any to all of your games should have been resolved around 8:30pm PDT. Please restart your device and try to access your games. If you are still experiencing account issues after restarting your device, please post any additional details in THIS THREAD (http://forums.teamlava.com/showthread.php?32388-Account-Issues-With-All-TeamLava-Games). Any additional information you can provide would be helpful, such as the error message you see or if the game still doesn't display your account, but someone else's, and which game you attempted to log into.

Please also send an email to support (support@teamlava.com) so we can investigate your account for any remaining issues you may be experiencing. I am locking this thread so we can redirect all of you to the main announcement thread where we can focus and gather details for anyone still experiencing issues. Thank you for your patience!