Lost Gems and Lost Game!!!

[royaltee1223]

My StormID is royaltee1223. My Restaurant Story started at the beginning for no reason when I got to level 20-something. Also, in my Fashion Story, I purchased a door for my boutique for 10 gems. The game took my gems and I didnt get the door. Please fix this! I dont want to start over!!!

[max12add]

Nobody wants to start all over, please fix and let us know whats the status

[DaojinWildfire]

The account issues you guys may have experienced in any to all of your games should have been resolved around 8:30pm PDT. Please restart your device and try to access your games. If you are still experiencing account issues after restarting your device, please post any additional details in THIS THREAD (http://forums.teamlava.com/showthread.php?32388-Account-Issues-With-All-TeamLava-Games). Any additional information you can provide would be helpful, such as the error message you see or if the game still doesn't display your account, but someone else's, and which game you attempted to log into.

Please also send an email to support (support@teamlava.com) so we can investigate your account for any remaining issues you may be experiencing. I am locking this thread so we can redirect all of you to the main announcement thread where we can focus and gather details for anyone still experiencing issues. Thank you for your patience!