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View Full Version : Unable to launch Pet Hotel. App keep crashing



cocobibi
07-18-12, 05:50 AM
It worked fine with me this morning (8 hrs ago). Now the app keeps crashing & unable to launch. Rebooted my iphone4S still the same issue.

Anyone else got the same problem? THanks.

andiesdragons
07-18-12, 06:03 AM
I am having the same issue. Were you able to find a resolution?

ingerjax0208
07-18-12, 06:10 AM
I am having the same problem. It crashes immediately. I rebooted my iPad and still can't get in. Please fix this, I have pets for breading and soulmates that I hope I don't lose.

lupi123
07-18-12, 06:12 AM
Same problem here with pet hotel and pet shop

c_lynn8019
07-18-12, 06:26 AM
Same problem. This is the second time it's happened to me in about 3 days.

cast1532
07-18-12, 06:30 AM
Instead of PHS not working, my BS is not launching. PHS is working fine.

sweetstuff525
07-18-12, 06:42 AM
phs not loading ugh tl fix it i have an almost 2 mil baby waiting for me

marrrina
07-18-12, 06:54 AM
Just delete the app, reinstall it , and restart your device if necessary. There was an issue with a few games being down last night and this method seems to have worked for a good number of people. You won't lose any game data

mishka2
07-18-12, 07:30 AM
Just delete the app, reinstall it , and restart your device if necessary. There was an issue with a few games being down last night and this method seems to have worked for a good number of people. You won't lose any game data

Exactly what Marrrina said. My app would not open at all so I deleted and re-installed. Works perfect now :)

sweetstuff525
07-18-12, 07:32 AM
yeah marrina was right ... my 2 mil baby is with its family now i need 6,500,000 for my expansion lol

lucky_phoenix
07-18-12, 07:37 AM
I am experiencing the same problem with trying to launch the game and it keeps crashing after briefly showing the initial "Pet Hotel Story" screen and then just crashes right away. Can someone from Team Lava address this issue? There is obviously quite a number of people dealing with the same problem.
TEAM LAVA: PLEASE ADVISE. -Thank you

sweetstuff525
07-18-12, 07:38 AM
I am experiencing the same problem with trying to launch the game and it keeps crashing after briefly showing the initial "Pet Hotel Story" screen and then just crashes right away. Can someone from Team Lava address this issue? There is obviously quite a number of people dealing with the same problem.
TEAM LAVA: PLEASE ADVISE. -Thank you

mine oppened after i uninstal the game and re downloaded from the app store

laVirtualCloset
07-18-12, 10:33 AM
mine oppened after i uninstal the game and re downloaded from the app store

ditto, this happened to me last night. Worked like a charm after the reinstallation.

DaojinWildfire
07-18-12, 10:40 AM
Please try reinstalling the app. Let us know if you are still not able to access the game after reinstalling.

kayla383
07-18-12, 05:45 PM
I had this same issue with me because they thought I had an Internet connection but I didn't so I just waited for like an hour and then it went back to normal. Weird... My advice is to just wait.

cast1532
07-18-12, 06:23 PM
yeah marrina was right ... my 2 mil baby is with its family now i need 6,500,000 for my expansion lol

I have 8,000,000 expansion waiting for me but need one million coins to get it. =) That's crazy that the soulmate and the baby costs 2 mil. I'm waiting for tomorrows update to spend my coins on.

Do you remember when we got the update was it Thursday or Friday?

stukeeper
10-08-12, 12:27 AM
Anyone experiencing problems with loading pet hotel, I haven't been able to load up for past 2 days?

CuddlyDragon
10-08-12, 05:24 PM
Anyone experiencing problems with loading pet hotel, I haven't been able to load up for past 2 days?

Hello Stukeeper!

Please try reinstalling the app. If the problem continues please contact our support team (support@teamlava.com) and make sure to include your Stomr8 ID, device type, and any recent actions that may cause this. For example, "The last time I was able to log on, I purchased a____. Ever since that my game will not load" :)

totaltechno
10-12-12, 02:16 PM
I just started getting this. By crashing, do you mean force closing or it says you don't have internet connection when you clearly do? I'm experiencing the latter.

kooky panda
10-12-12, 02:18 PM
I just started getting this. By crashing, do you mean force closing or it says you don't have internet connection when you clearly do? I'm experiencing the latter.

Games are down for maintenance right now.

http://forums.teamlava.com/showthread.php?37555-Games-Down-for-Maintenance-(10-12-12)&p=424816&viewfull=1#post424816

Jessie70
11-29-12, 05:42 AM
I've had trouble launching my iPod for castle story