Bought gems and didn't receive them!

[jdd236]

I purchased gems.... Money was taken out of my account but I didn't receive the gems :(
Really puts me off ever buying them again!!

[kooky panda]

Try restarting your device to see if the gems get added. If not, send an email to support@teamlava.com
Sent them a copy of your receipt. Also check your reciept and make sure the transaction was not canceled and did go through.

[jdd236]

I have restarted device and still no gems.
Not a happy farmer :(
I have emailed TL but apparently they have a higher than usual volume of email. Wonder how many others are having this problem!!

[kooky panda]

This has happened to me before, it took a day for my gems to show up. I think it was a delay between the app store and TL.

[ButterPanda]

I have restarted device and still no gems.
Not a happy farmer :(
I have emailed TL but apparently they have a higher than usual volume of email. Wonder how many others are having this problem!!

If they have not replied yet, just be patient, they will reply. If you do not get a reply at all, send another email. It is possible that the first one didn't go through properly.

[saren1947]

I had this happen, I emailed my receipt and they fixed it right away. My praises to the TL CS.