Arrrggghhh! Help me!

[Blueberry1965]

Few minute ago I launched a new expansion for 7 millions and half plus 36 reservations....a minute later the working expansion is disappeared without coins back!!! I can't believe it, what can I do?

[sourlicorice2]

email team lava at support@teamlava.com.

[[S8] Elsa]

Please send an email to support. Be sure to provide all of the information you provided here, your Storm8 ID, and the name of the game. :)

[Blueberry1965]

Please send an email to support. Be sure to provide all of the information you provided here, your Storm8 ID, and the name of the game. :)

Sent email but I haven't received answer (only the standard email about the reception of mine). :-(

[kooky panda]

Sent email but I haven't received answer (only the standard email about the reception of mine). :-(
It can take 3-5 business days before a support agent answers your email.

[Blueberry1965]

Oh well.....after five days I've received an answer in which they ask if I still need help...... They have yet to realize that I've lost 7 millions and half??? I've email back and here we are...waiting forever. No answer on the horizon........

[[S8] Elsa]

Please send me a private message and I will look into this for you. :)

[Blueberry1965]

Thanks PonyRoar I sent you a private message.

[Blueberry1965]

Well I finally have had an answer : my coins are forever lost. Sync error or something like that they say. On my side pretty unbelievable as I never had the usual out of sync message or something like that. They say they can't do anything. And that's all......

P.s. Thanks to PonyRoar for have bene simply great and kind. Without his intervention probably I wouldn't have any answer.