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PattyZhangp
06-23-12, 10:09 AM
I can't open the game. When I click on the app and open it, I just have the loading screen. The game never opens. I've tried deleting, reinstalling, but nothing works! Help!

PattyZhangp
06-23-12, 12:55 PM
Oh, great! I just tried to delete and reinstall again, and the app just vanished! But it says I have it in the app store! What's happening?! Help!!!

tiger536
06-23-12, 01:40 PM
The same thing happens to me.

ButterPanda
06-23-12, 04:17 PM
Try restarting your device and see if it appears again or if you can download it again from the app store.

tiger536
06-25-12, 09:57 AM
I restarted the device and the game was still there. I tried to download it again but the game still doesn't load.

kooky panda
06-25-12, 10:52 AM
Oh, great! I just tried to delete and reinstall again, and the app just vanished! But it says I have it in the app store! What's happening?! Help!!!

If you are on IOS device try doing a hard reset. Hold down on and off button and home button at the same time until you see the apple sign.


I restarted the device and the game was still there. I tried to download it again but the game still doesn't load.
Have you deleted the game and redownloaded it from the app store?

tiger536
06-25-12, 12:58 PM
Have you deleted the game and redownloaded it from the app store?

Yes, I have.

kooky panda
06-25-12, 01:24 PM
Yes, I have.
which device do you play on?

DaojinWildfire
06-25-12, 01:36 PM
Try updating the OS on your device.

tiger536
06-25-12, 01:47 PM
which device do you play on?

Ipad1 with iOS 3.2.
I'll try to update the os tomorrow and see if it works.

kooky panda
06-25-12, 02:01 PM
Ipad1 with iOS 3.2.
I'll try to update the os tomorrow and see if it works.

Note: when updating to 5.0 or higher, make sure you back up everything in itunes.

mattyboo1
06-25-12, 02:18 PM
Other people are having the same problem

PattyZhangp
06-27-12, 07:45 AM
If you are on IOS device try doing a hard reset. Hold down on and off button and home button at the same time until you see the apple sign.
I tried that, it still won't load. I also deleted and reinstalled the app but it still doesn't work!

kooky panda
06-27-12, 10:35 AM
I tried that, it still won't load. I also deleted and reinstalled the app but it still doesn't work!So you have the game now on your device, but it will not open?
If so make sure the version on your device is up todate. If IPad, Iphone, Itouch - version 5.1.1. Sync up with itunes to check.
If you do all of this and still cannot open the game, send an email to support@teamlava.com to have them look into your game.