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nicola_grant
06-21-12, 04:06 PM
Aghh! My level still shows 34 and my coins and gems are the same, but my hotel suddenly went to the smallest size with only one pet room, one stair case, and the reception... Anyone else had this issue??

sparks229
06-21-12, 04:10 PM
Have you tried deleting and reinstalling? You wont lose your progress.

babystar380
06-21-12, 04:10 PM
Me!!! I don't know what happened!! I'm seriously about to cry!! I want my hotel back

nicola_grant
06-21-12, 04:11 PM
Yes I have deleted and downloaded again etc. didn't help.

my2ees
06-21-12, 04:11 PM
Mine too! I had just finished collecting coins and poof my hotel disappeared. My friend started crying because she had lost hers too. Must be a glitch and I hope it is fixed soon. I need to save 3 million for my next expansion.

jasmine111788
06-21-12, 04:13 PM
My hotel reset too

CuddlyDragon
06-21-12, 04:15 PM
We are working on this!! :)

Happened to me as well - reinstall didn't work

jenums
06-21-12, 04:15 PM
:( I hope everything is fixed soon.

allyam
06-21-12, 04:17 PM
Has this happened to anyone else? My entire hotel just disappeared. It's like I just started the game, except I have all my money and gems. :confused:

Ronnie0Raven
06-21-12, 04:17 PM
I was just collecting coins when all of the sudden my entire hotel was gone, only 1 staircase, sports field and travelling agency like in the beginning... :(

krsone22
06-21-12, 04:18 PM
Just went to my Pet Hotel and it said there were new rooms. I closed the little box and was shocked to only see a set of stairs, sports field, and soulmate room. What gives?! I had nearly every room in the game! I want my hotel back!

allyam
06-21-12, 04:18 PM
Me too!!! Help!

pandabaybee
06-21-12, 04:18 PM
I'm level 46, I was on my 6 million expansion. Just went to collect and I have a tiny hotel, with a sports field, nursery and reception room. And that's it.

All my rooms, pets everything have gone ... EVERYTHING.

Not amused. Not amused at all.

my2ees
06-21-12, 04:19 PM
I deleted and reinstalled and made it WORSE. Now I am completely starting over whereas before I had a little over a million coins, 7 gems and level 29. This is very upsetting!!! Will send email to support.

SummerLoveBug37
06-21-12, 04:19 PM
I was playing Pet Hotel Story when I got a "processing" message with the running dog and when the screen came back my hotel was very small with nothing but the Sports Field room with one pet, a set of stairs and the add a soulmate room. Everything in my storage is gone as well. I am still at level 34 with the same amount of coins, gems and neighbors I had before this happened. Please help!

sweetstuff525
06-21-12, 04:19 PM
Omg I'm scared to look at my hotel

cast1532
06-21-12, 04:21 PM
They're under maintence. They will be back in a few minutes.

CuddlyDragon
06-21-12, 04:23 PM
This is a known issue that is being worked on! :)

cast1532
06-21-12, 04:25 PM
When I went to my hotel, I had everything and my hotel had the same size.

sourlicorice2
06-21-12, 04:28 PM
Same here this morning :-(

TL has messed up and replaced my hotel with a beginning level hotel with no name. what's weird is when I go to the nbr list it still shows my nbrs. I also got a bunch of gifts from people that aren't my nbrs. I can't post on my nbrs walls though cause it keeps saying choose a name for your hotel. it also shows 50 gems but I only have about 14. I have emailed TL so hopefully it's fixed before they go for the weekend but I doubt it :-(

I just hope whoever has my hotel doesn't mess with it. My hotel name is Pets R Us.

CuddlyDragon
06-21-12, 04:36 PM
/Merged all common threads.


I will keep you updated here. :)

-CD

mattyboo1
06-21-12, 04:39 PM
I went to my hotel and it says maintenance

mattyboo1
06-21-12, 04:40 PM
Will we be able to get our hotels back

Codyville
06-21-12, 05:19 PM
It happend to me too.

CuddlyDragon
06-21-12, 05:30 PM
Hey All,

In case you didn't see this update from GroupMagma, I thought I would post it here.


We noticed some termites gobbling up some wood. We'll reopen our doors again in about 24 hours while we fix up the place.

Some users noticed some weirdness (http://forums.teamlava.com/showthread.php?30600-Hotel-seems-to-have-reset-itself/page3) going on with their hotels, and we're currently investigating the issue. We currently aren't sure how users will be impacted, but we're fixing up the Hotels as best we can.

Thanks for your patience and understanding during the downtime while we investigate this issue!

mattyboo1
06-21-12, 05:41 PM
Are they lost and teamlava just has to credit things or can we get our EXACT hotels back

noahszoo1
06-21-12, 08:27 PM
Oi vey!! I hope we get our exact hotels back before the game went
to "maintenance." I know we've all worked very hard, spending much
time & money to be where we are. I'm at level 50.

sourlicorice2
06-21-12, 08:41 PM
Hey All,

In case you didn't see this update from GroupMagma, I thought I would post it here.

thx luckily if it was going to happen to a game it was Pet Hotel. I haven't spent any really money on it so not worried if its not exactly the same but for others that did spend real money on it, I do hope they get their exact hotels back. This isn't my favourite game so as long as I don't lose my nbrs on it I'm not fussed.

sliczna
06-21-12, 08:44 PM
I'm level 43 and had a nice size hotel. I want my hotel back! It took time and work to get it the way I wanted. Plus gems that I spent on some rooms.

sourlicorice2
06-21-12, 08:46 PM
thx luckily if it was going to happen to a game it was Pet Hotel. I haven't spent any really money on it so not worried if its not exactly the same but for others that did spend real money on it, I do hope they get their exact hotels back. This isn't my favourite game so as long as I don't lose my nbrs on it I'm not fussed.

however I do understand if players have spent real money being upset if they lost their gem items or anybody being upset even if they didn't spend real money. I was just talking about myself personally not being upset if I lost items. I'd be upset if it happened to one of my other games believe me. I'm just not a big fan of pet Hotel so for myself just don't care as long as I don't have to start from the beginning.

mattyboo1
06-21-12, 08:47 PM
I had a 48 gem baby on

sourlicorice2
06-21-12, 08:50 PM
I had a 48 gem baby on

oh no that is awful. I certainly hope you at least didn't spend real money on it. even if u didn't its still awful. I was lucky and had no animals breeding or a baby being born.

mattyboo1
06-22-12, 05:09 AM
oh no that is awful. I certainly hope you at least didn't spend real money on it. even if u didn't its still awful. I was lucky and had no animals breeding or a baby being born.

And a 3 million expansion on but what I will do is I didn't spend mony on it I will leave it in the nursery if it's gone bad and I will save gems and when u have enough I will recover it

bigbigdaddy13
06-22-12, 05:33 AM
You guys wont believe how much time I put into this game! I was at level 50, about to expand for 7 million! I hope that i'll be able to still have the "Aurora Borealis" room in my hotel. Why couldnt this have happened to a game that I dont play?? I'm so addicted to this darn game....{}

Marillia
06-22-12, 07:50 AM
I can't even get into my hotel. I'm getting a maintenance message. It has been that way since yesterday. What is going on?

sweetstuff525
06-22-12, 08:21 AM
I can't even get into my hotel. I'm getting a maintenance message. It has been that way since yesterday. What is going on?

http://forums.teamlava.com/showthread.php?30610-Pet-Hotel-Story-is-closed-for-renovations

WeWe7
06-22-12, 10:42 AM
Do you know if hotel is going to be fixed soon, I went to this other hotel app (tap hotel story) and I don't like it at all. I'm sure I'm not the only one Have a good day

tinamarie1988
06-22-12, 01:39 PM
Pet hotel story is gone?? I have been trying to get on since last night keeps saying they are doing maitence and it won't come up in the app store at all. What happened??

kooky panda
06-22-12, 01:41 PM
Pet hotel story is gone?? I have been trying to get on since last night keeps saying they are doing maitence and it won't come up in the app store at all. What happened??

announcement posted http://forums.teamlava.com/showthread.php?30610-Pet-Hotel-Story-is-closed-for-renovations

VinePurplicious
06-22-12, 01:47 PM
I hope it will be fixed soon . I miss my hotel ~ :(

cast1532
06-22-12, 01:50 PM
I hope it will be fixed soon . I miss my hotel ~ :(

I hope it's fixed today. I miss my hotel too. =(

ButterPanda
06-22-12, 05:13 PM
Please check the update:
http://forums.teamlava.com/showthread.php?30610-Pet-Hotel-Story-is-closed-for-renovations!


Almost 24-hours on the dot! Big thanks to our engine... err, carpenters, for completing the renovations in time!

The game is back online! As thanks for being patient, we've added some extra Gems to everyone's account as compensation. Also, if you had any animals traveling to your hotel (or in the nursery), they should be ready now!

mattyboo1
06-22-12, 05:21 PM
Thanks

my2ees
06-22-12, 05:30 PM
Thank you, Thank you, Thank you!!! ������

DaojinWildfire
06-22-12, 06:26 PM
Thanks for patiently waiting!