I did buy gems by credit twice and I got nothing

[nihna]

In the fashion game I did buy 24 gems by real mony 4.99$ and I did not get them
The first time I did buy the gems apper in my account for seconds only then they despair so buy 24 gems one more time and they never shows and the mony has been gon
So what should I do in this situation

[mattyboo1]

In the fashion game I did buy 24 gems by real mony 4.99$ and I did not get them
The first time I did buy the gems apper in my account for seconds only then they despair so buy 24 gems one more time and they never shows and the mony has been gon
So what should I do in this situation

You should email support@teamlava.com and they can help you I know it's weird why it's always g
The gems that don't come but the money always goes away

[nihna]

Lol ur right
Thanks for ur replay
I ll try to reach them