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avello15
05-25-12, 01:38 PM
i am getting a new itouch device soon and i would like to know how to transer the data to the other itouch.

kooky panda
05-25-12, 01:48 PM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

If you know the UDID numbers for both devices , give support that information


You can also try and transfer yourself. If you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

If you do not have UDID number for your old device you can transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

catgirl477
05-25-12, 01:49 PM
Follow this (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device) thread :)

catgirl477
05-25-12, 01:49 PM
Oops we posted at the same time kookie!

sweetstuff525
05-25-12, 01:57 PM
Remember if you play other teamlava games besides dragon story they will also be transferred not only dragon story

TheOppressed
05-28-12, 05:54 PM
So my iPad died and I had to get a new one from the Apple store. How can I restore my game progress?

nmishii
05-28-12, 06:19 PM
You can transfer your games to your new device.

http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

TheOppressed
05-28-12, 06:51 PM
Dragon story isn't listed under the transfer account button?

kooky panda
05-28-12, 06:56 PM
Dragon story isn't listed under the transfer account button?

You can use any of the games to transfer. Are you playing any other Team lava games? Once you transfer any of the games, all your games under your old device will transfer to your new device.

If you are not playing any of the games on the transfer list, go download one of them from the app store, then you can use that game to transfer and your dragon game will transfer too.

If you any problems, you can email support@teamlava.com and they can do the transfer for you.

mattyboo1
05-28-12, 06:58 PM
Dragon story isn't listed under transfer account well just select another game it will transfer dragon story I just transferred my games myself it transferred everything

rubyredrhum
05-28-12, 07:02 PM
Important things u need: the UDID from your OLD iPad,
and your new UDID from your new iPad
And ur level from ur account

Then go to http://teamlava.com/ ....go towards the bottom and click "Transfer Account"
Ive done 3 transfers so far and I find that the fastest way is to directly email to support@teamlava.com for transferring.

mattyboo1
05-28-12, 07:04 PM
Important things u need: the UDID from your OLD iPad,
and your new UDID from your new iPad
And ur level from ur account

Then go to http://teamlava.com/ ....go towards the bottom and click "Transfer Account"
Ive done 3 transfers so far and I find that the fastest way is to directly email to support@teamlava.com for transferring.
I think the fastest way is from teamlava.com I checked my games ten seconds after hitting transfer and they transferred

TheOppressed
05-28-12, 08:02 PM
My next issue is that I don't have the UDID from. My old iPad. To be honest this wasn't on my mind before I exchanged it.

nmishii
05-28-12, 08:08 PM
They can Android accounts transfer using storm8 IDs, so they should be able to do it for iOS to iOS. You're probably not the first person who doesn't know your UUID from your own phone. Send an email to support@teamlava.com. You'll get a response asking for information, and after you send that in, they'll transfer it for you.

nmishii
05-28-12, 08:09 PM
Edit: They can transfer Android accounts

brohim
05-28-12, 08:33 PM
I got a new phone yesterday, I also do not have my udid. I emailed them and they sent me an automated message back saying to give them my old and new storm id's. I am still awaiting a reply.

nmishii
05-28-12, 11:18 PM
I got a new phone yesterday, I also do not have my udid. I emailed them and they sent me an automated message back saying to give them my old and new storm id's. I am still awaiting a reply.

Yesterday was Sunday and today is a national holiday in the US, so wait until tomorrow when they will eventually get to your ticket.

CampingTime
05-29-12, 12:59 AM
I was thinking when the OP first posted that the UDID from the old device would be needed. My wife upgraded her phone last year and I bought my iPad; fortunately, I checked on the forum about changing devices first, so it was fairly painless.

I hope the OP is able to revisit the business where he got the iPad and they can somehow retrieve the number!

brohim
05-29-12, 01:16 AM
I was thinking when the OP first posted that the UDID from the old device would be needed. My wife upgraded her phone last year and I bought my iPad; fortunately, I checked on the forum about changing devices first, so it was fairly painless.

I hope the OP is able to revisit the business where he got the iPad and they can somehow retrieve the number!

They will transfer the game without the UDID, you just need to prove that the account is yours. They ask how many 'gems' you have in the game.

ferrret189
06-13-12, 05:17 PM
Hello :)
I've had Dragon Story for several weeks now, and I must say that I love it. I just got a new iPod touch 4g today.. The same as my other one. I transfered all of my apps over, and all the ones I checked still have my data. Dragon Story, however, did not :[ My ID was ferret189, I was a level 18, and spent my own $5 on gold to get a Magic Dragon egg. I had make a new ID on my new iPod, which is ferrret189 (three r's), and now I'm back to the start. I'd really appreciate it if I could get some help. I still have my old iPod, with the app and all of my stats on it if that helps out at all; though I am planning on selling it soon. I really don't want to loose all of my adorable dragons which I am very proud of, nor the five dollars that I spent. Thank you.

greygull
06-13-12, 05:27 PM
Since you've already created a new ID, email support@teamlava.com Give them your old ID, your new ID, and that you would like your old one back on your new device. They can transfer it over :)

ferrret189
06-13-12, 05:36 PM
Thank you :) I have sent them what I posted, and received a ticket. I replied to that, and am now waiting for a response. Thank you everyone for such fast help!

lollyloo123
06-14-12, 09:10 AM
Im after transferring my games from my iPhone 4 to my new iPhone 4S, ive got a Fashion Story account so on the website I used that link to transfer my games, but i entered my UDID for both phones correctly (I double checked a million times that the 16 digits were right), and my current level - and it still says theres an error.

Ive emailed TL but im kinda in a rush because my sister wants my old phone after hers is broke, I doubt theyll get back to me straight away.

So im worried ill lose the games, ive spent so much money in in-app purchases, hrr.

Also, does anyone know if Dragon Story and Pet Hotel Story as well as Fashion Story are all run by the same people, im hoping like its already been said, theyll all transfer together!

Helpp!! :S

mymummy789
06-14-12, 09:39 AM
When I transfered mine over it said there had been an error, but I just tried again straight away and it worked.

coolgamegirl27
06-14-12, 10:05 AM
I transfered my games by storm8, only took a minute. See thread 'how to transfer' in Bugs & Feedback. There is a link on page3 with step by step instructions:)

tasjatjuh157
06-24-12, 04:07 AM
Ill be getting a new iphone by tomorrow, and im trying to find out now how to transfer all my TL games from my old to my new. On the Website of TL, theres a option where you can request a transfer BUT not for dragon Story ??? so if i have my new phone tomorrow i cant transfer my game with all the work ive put into it? im at level 34, i dont want to start over again.

What about the gamecenter where the games are saved, will everything be lost?Im just confussed atm. HELP pls:confused:

Have other people had problems with this?

Thank you,

333paddington
06-24-12, 05:25 AM
When you get your phone, download the games and either transfer them yourself or email TL to do it for you.

There is a thread which explains how to transfer in detail, which is very easy to do yourself.

Nothing is lost.

nmishii
06-24-12, 05:36 AM
http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

tasjatjuh157
06-24-12, 06:01 AM
thank you!

still a question though, it says save/record your level? where do i record it?

DivaDiana
07-04-12, 07:08 PM
I've been trying since April to get in touch with Team Lava. Still no luck. :(

kooky panda
07-04-12, 08:01 PM
I've been trying since April to get in touch with Team Lava. Still no luck. :(

did you send an email to support@teamlava.com ? If so and you did not get a response, reply back to your email they automatically sent with your ticket number.

Deondrey
07-05-12, 04:45 PM
Is there a way to use the same Storm8 ID--and thus work on the same, one world--on two or more devices? If there is I haven't found any sort of log-in option, only the Create a New ID option under Social.

Thanks.

PattyZhangp
07-05-12, 04:55 PM
You can transfer your games to another device, but you can't play on both.

PuppyFart
07-05-12, 05:03 PM
If ur phone is jailbroken...and u changed ur UDID to be same, I guess u could.

Deondrey
07-05-12, 05:04 PM
Oh well. Thank you!

PuppyFart
07-05-12, 05:19 PM
Btw I dont know if jailbreaking is with TeamLava. It is legal though. So use at care when u change ur UDID. If keep changing UDID and make multiple accounts in one phone, be sure to copy &paste ur UDIDs

kooky panda
07-05-12, 06:24 PM
Btw I dont know if jailbreaking is with TeamLava. It is legal though. So use at care when u change ur UDID. If keep changing UDID and make multiple accounts in one phone, be sure to copy &paste ur UDIDs
Using a jailbroken device may create issues when playing the games and using other applications.
It is not wise to jailbreak your device.

PuppyFart
07-06-12, 12:51 PM
Eh, never had a single issue for two years on jailbroken phones. I don't know a single person who had a single issue with their phone being jailbroken. But I don't know.. Maybe somewhere in the world there is a person who had an issue.

jeremyj80
07-08-12, 04:44 PM
i have an android and want to transfer to my new phone, how do i do this and change my old phone so my son can play his own?

kooky panda
07-08-12, 04:48 PM
i have an android and want to transfer to my new phone, how do i do this and change my old phone so my son can play his own?


You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

you can try to transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

Once your games are transferred off your old device, then when your son downloads the games they will start as new games.

squilibob
07-09-12, 07:22 AM
If ur phone is jailbroken...and u changed ur UDID to be same, I guess u could.
Do you have to spoof the MAC address as well? Also, I can't believe you got away with this post, lol.

mamamimi2004
07-09-12, 12:46 PM
I really think this should be an option. Frankly, my hubby is a little ticked at me because it's not. I play several of hte Story games, and he sees me glued to the iPhone all the time. So he is a sweetie, and buys me an iPad. And now he wants to know why I don't use the iPad for the story games. Well, I'm not going to transfer the games to the iPad because what would I do when I am at work? (Not have my iPad.)
I should be able to log in at home on iPad if I wanted to play my story games there. Just like I log into the kindle app and I can access all my ebooks from multiple devices.

Ronnie0Raven
07-09-12, 01:21 PM
I really think this should be an option. Frankly, my hubby is a little ticked at me because it's not. I play several of hte Story games, and he sees me glued to the iPhone all the time. So he is a sweetie, and buys me an iPad. And now he wants to know why I don't use the iPad for the story games. Well, I'm not going to transfer the games to the iPad because what would I do when I am at work? (Not have my iPad.)
I should be able to log in at home on iPad if I wanted to play my story games there. Just like I log into the kindle app and I can access all my ebooks from multiple devices.

First-world problems hehe :p

Julzyfox
07-10-12, 05:21 AM
So, I wasn't sure where else to post this and I'm in a panic because the dragon lady wants me to start back at level one! 😡😱😨😭 so this is probably really noobish of me to ask (like where's the log on?) or it's just tricky and dumb and yeah... I worked hard on that account and have money sitting in there x.x

Can someone please help me..? I'm sooo desperate...-passes out- <@~@> -dead fox-

maguar
07-10-12, 05:31 AM
This thread tells you how to transfer to a new device http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

Julzyfox
07-10-12, 05:53 AM
Thankyou but... If my old phone is cooked, how can I get anything onto this phone..? I did the backup from the computer and such, but DS won't go back to normal for me.. ;3;

maguar
07-10-12, 05:56 AM
You can contact customer support. They'll want info regarding your device numbers, storm8 it, level you're on, gems you've got etc. They will then change there system so your game is linked to your new phone. If you got other TL games make sure you download them all before you get them to change it over

Julzyfox
07-10-12, 02:42 PM
How can I contact them..? (can you tell I'm new or what..>__>)

I tried the delete-redownload thing, didn't work, and I don't know what other games I have that are TL... What do I do for all the money I spent? Can I ever get it back? ��

kooky panda
07-10-12, 02:44 PM
How can I contact them..? (can you tell I'm new or what..>__>)

I tried the delete-redownload thing, didn't work, and I don't know what other games I have that are TL... What do I do for all the money I spent? Can I ever get it back? ��

send an email to support@teamlava.com Tell them you have a new device and you need to transfer you games over. check here (http://www.teamlava.com/games.php) for a list of Team Lava games. Make sure you download all the ones you are playing to your new device.

also: Pet Hotel, bubble Mania and Dragon story.

pbrigitte
07-13-12, 01:51 PM
Anyone tried transferring dragon story from iOS to iOS? Because on the drop down menu on the site it's just. not. there.

ariesblu
07-13-12, 01:53 PM
Maybe support can help you out with that.

kooky panda
07-13-12, 03:19 PM
Are you trying to transfer your game to a different device?

HajimaShima
07-14-12, 07:09 AM
How can you transfer Dragon Story old character to new device? Please help

ButterPanda
07-14-12, 04:43 PM
Try the transfer link in light blue at the bottom of this page: http://teamlava.com/
If that does not work, email support at support@teamlava.com

Corbiskeith
07-21-12, 08:47 AM
I'm getting a newer iPod Touch today and want to know if/how I'll be able to transfer my game data to the new one. Followed a link that was supposed to transfer things, but there was no option for DS listed in the dropdown box...

sourlicorice5
07-21-12, 08:50 AM
You can always email TL and have them transfer the games over for you.

support@teamlava.com

LaloTheDomo123
07-29-12, 12:13 AM
How Can I Seitch My Dragon Story Account From My iPod Touch To Another I Trued Transfer Accounts But It Had Mac iPad And iPhone

magsiesveg
07-29-12, 02:45 AM
I have just purchased an iPad and want to bring my dragon story game over but am so blonde just don't know how .... Can anyone help please thanks Marilyn xxxx

saintlover
07-29-12, 01:14 PM
Email support they will transfer it for you.

Here is the directions - http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&highlight=change+device

LaloTheDomo123
08-04-12, 06:27 PM
Lets Say I Transfer Bakery story To Another Device Will It Also Transfer All My Other Games In The Account

kooky panda
08-04-12, 06:53 PM
Yes all the games under that storm ID will also transfer to your new device.

skynitezero
08-08-12, 07:30 AM
is there a way for me to transfer my current Dragon Story game to another device cause I'm getting a new phone and i'd like to keep all my dragons that i worked so hard for.

foxxiegirl
08-08-12, 07:58 AM
Yeah you can do that, read this post.
http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&highlight=change+device

richprice
08-09-12, 01:06 AM
I'm sorry but I have to say I'm really miffed with the fact that I can't save my game and account and move it to another device. How typical of apple capitalism, well Im trading my iPhone 4s in favour of the Samsung galaxy s3 since we all have a pretty good idea that the apple iPhone is going down the toilet since they are putting cheap parts into them. Any how to you team lava I actually adore dragon story, I think it's awesome, so much fun and diversity to the game, really smooth rendering and graffics. The only issues are of course that you can't save the game, it keeps crashing at the moment although I suspect that is partly my phone as various apps keep crashing, and the way u have to go about expanding your island asking friends for maps, please change this because it is a really slow, tedious, boring and down right annoying way of expanding your island. Other than that congratulations on producing an imaginitve and fun game to play. Thanks Richard price.

foxxiegirl
08-09-12, 04:01 AM
I thought we could change devices?
http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&highlight=change+device

kooky panda
08-09-12, 05:35 AM
You cannot play a game on two different devices at once, but you can transfer all your games to a new device. (see post 2).

firewhisker950
08-11-12, 06:54 PM
Hey I did it! Have two games at once on both my devices. What I did was transfer it to one, then I retransferred it and now it's on both. :)

SandraXDIP
08-14-12, 10:57 AM
How can i transfer my dragon story Account? Playing on iPhone 3GS

kooky panda
08-14-12, 11:02 AM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information


You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

Note if going to kindle fire, your only option is to email support.

nat1329
08-23-12, 12:42 PM
Is it possible and how to keep my dragon story data if i want to reformat my phone and wanted to continue after that? please tell me,thanks,n must be confirmed...........

foxxiegirl
08-23-12, 12:44 PM
Your info is stored on the Game Server not your phone so you'll be fine. I actually had to restore my iPhone not long ago and when i put all the apps back on i was just as i was before :)

snake073
08-23-12, 01:14 PM
What if you get a new phone?

kooky panda
08-23-12, 01:27 PM
If you lose your game on your current device, just go to the app store and redownload it.

If you get a new device and want to move all your games over you will need to do a transfer.


You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information


You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

nat1329
08-24-12, 07:18 AM
Owh,u mean i can just go and reformat my phone, and after that just download it from the google play store and i can continue my game?

foxxiegirl
08-24-12, 07:25 AM
Owh,u mean i can just go and reformat my phone, and after that just download it from the google play store and i can continue my game?

Once again, yes. Since the data is saved on the game server and not your phone. So once you reset your phone just dl the app again and you'll be exactly where you are now in the game.

nat1329
08-24-12, 11:47 AM
Owh,okok,thanks alot~

nat1329
08-24-12, 11:52 AM
And i want to ask one more question~Why dont i have the quest that ask me to download other games from lavateam that gives gold?

brittanafan
08-24-12, 03:16 PM
I've read the pages that explain how to transfer a game from iOS to iOS, but those options aren't available in the game on kindle fire I don't believe.

But I'm getting a replacement kindle sometime today cause of issues with my old one, and I was wondering how I should go about this? Do I download the game onto the new kindle fire first? Then email support? Or email support first?

I'm confused about the steps, and I don't want to do something wrong like create a new account on the new kindle fire and find out that because of that I won't be able to transfer my old game etc

So any help is greatly appreciated!! And any ideas on how long TL usually takes to transfer a game? I want to make sure if it's going to be a while that I have dragons breeding/evolving that take a while so I'm not missing opportunities to breed :>

greygull
08-24-12, 03:21 PM
Email support@teamlava.com Give them your ID, and that you want to transfer Kindle Fire to Kindle Fire. They can help you out :)

brittanafan
08-24-12, 03:24 PM
OKay, should I wait till I get the actual new kindle in my hands? Or email them now to get the ball rolling? And once I email, will my games stop being available on my current kindle? Like, I don't want to make them inaccessible on my current one, only for UPS to fall through and for me not to get my new kindle until monday...

mattyboo1
08-24-12, 03:31 PM
OKay, should I wait till I get the actual new kindle in my hands? Or email them now to get the ball rolling? And once I email, will my games stop being available on my current kindle? Like, I don't want to make them inaccessible on my current one, only for UPS to fall through and for me not to get my new kindle until monday...

You should wait until you get your new kindle

brittanafan
08-24-12, 03:39 PM
haha, like three seconds after i hit send on that message, UPS showed up :D

thank you for the responses!

greygull
08-24-12, 03:40 PM
OKay, should I wait till I get the actual new kindle in my hands? Or email them now to get the ball rolling? And once I email, will my games stop being available on my current kindle? Like, I don't want to make them inaccessible on my current one, only for UPS to fall through and for me not to get my new kindle until monday...

They will ask you to set up a new ID for them to complete the transfer, so wait until you have the new one. Best to wait until you have it. And if it's possible, wait until Tuesday or Wednesday to email (they seem to be a bit less busy those days). The last transfer I did with support I sent on a Wednesday, took less then 1 hour.

brittanafan
08-25-12, 01:42 PM
They will ask you to set up a new ID for them to complete the transfer, so wait until you have the new one. Best to wait until you have it. And if it's possible, wait until Tuesday or Wednesday to email (they seem to be a bit less busy those days). The last transfer I did with support I sent on a Wednesday, took less then 1 hour.

So I actually got the new kindle a few minutes after I asked this question and I sent support an email and got a response asking for the specific information, which I gave back... but that was last night, and it still hasn't been transferred. And I don't know if I shouldn't log into my accounts (the old one and the new temporary one), or if my logging in is preventing the transfer? Like, I have been checking my games to keep things from spoiling/feeding/collecting coins etc, because I don't have a time frame of when the transfer will take place.

I did email support again this morning asking about this, but have received no reply back. How will I know when the transfer is complete? Will it be that the next time I log into dragon story (still on my old kindle), it tells me my account isn't active? Or will ask me to create a new account? Because as of now it's still active, and I need to clear off the kindle and ship it back to amazon soon :(

greygull
08-25-12, 08:13 PM
If you haven't received a reply yet, you can still play on your old device. If at some point you open the game on your old device and you're back at level 1, the transfer has been done. You won't mess anything up in the transfer by playing.

henguzumaki
08-26-12, 04:35 PM
What should I do if I want to play on other Iphone?

kooky panda
08-26-12, 05:23 PM
You would need to transfer your games to your iphone.
When you transfer all games on your current device under your storm ID will transfer.

You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information


You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)

brittanafan
08-29-12, 09:39 AM
If you haven't received a reply yet, you can still play on your old device. If at some point you open the game on your old device and you're back at level 1, the transfer has been done. You won't mess anything up in the transfer by playing.

So I still haven't had my games transferred, and I originally emailed support last friday, and they got back to me right away asking for specific information, which I immediately gave them. Then I emailed them again Saturday when the games hadn't been transferred yet, asking to be updated on it and if I needed to give them more information. Then I emailed them yesterday, also asking what was up and if they needed more information.

I haven't gotten any responses since that first response on Friday. :(

I need to return my old kindle to amazon soon or they are going to charge me the $200 for it, but I've spent nearly $200 on gold for dragon story at this point, and I don't know why it's taking so long or at least support isn't getting back to me :(

I at least would like to know what's going on, or if they are busy and working on it. But to not get any response is making me nervous that it wont ever get switched and I'm going to have to start over from scratch.

I also just won a contest and requested my winnings to be put into Monster story, and if it goes to my old account, and that account is never transferred, i'll be doubly upset :( :(

Please help let me know what's going on. I'm honestly trying to be patient, but if you said it only took you an hour when you last did it, then I can't help but feel something is wrong, or I'm being ignored :(

greygull
08-29-12, 09:43 AM
It can take up to 5 business days for a response. You can send a private message to one of the Community Managers (http://forums.teamlava.com/showthread.php?16558-Need-Help-Moderator-List)

slimsdragon87
08-31-12, 04:43 AM
I have been playing dragon story on my phone recently got a tablet how do I transfer my game to my tablet I don't won a start over. Thx for any help

slimsdragon87
08-31-12, 06:25 AM
All I have seen posted is for iPhones I have a Samsung galaxy tablet

2794102612
08-31-12, 06:34 AM
You have to email the support team at support@teamlava.com and tell them you need to transfer devices and they will walk you through the steps

foxxiegirl
08-31-12, 06:58 AM
I have been playing dragon story on my phone recently got a tablet how do I transfer my game to my tablet I don't won a start over. Thx for any help

You can transfer it yourself they have this guide posted.


http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&highlight=change+device

foxxiegirl
08-31-12, 07:01 AM
If you can't do it yourself then you just contact them as the above poster said.
I'm an Ipad user so i'm sure it's different for me but my friend uses an Android and recently xfer'd hers with no problem. I'm not sure if see needed to contact them but all the info you need is in my above post reguardless.

Nagori
09-01-12, 09:06 AM
Hey guys
Until now I played DS on the IPod Touch of my sister. Now I have my own. Can I take my dragons from her to my IPod without recreate a Storm8ID and strart all the game at the beginning?? I keeep hold of my progress.
Thanks for answers :)

azychan
09-01-12, 10:34 AM
I think there is no way to do it, maybe you can exchange your ipod with your sister's one to keep your island

greygull
09-01-12, 10:36 AM
As long as Dragon Story is the only TL game on the device, this thread has many ways of transferring the game http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

But if she is also playing other TL games, transferring will take her games as well.

Nagori
09-01-12, 12:03 PM
Thank you :)
She only plays Monster Story from TL, but she's not very loooking for it ;P So I think she'll agree for the transfer ^^

Wooly
09-19-12, 08:08 PM
I read a thread on these forums that detailed how to transfer a TeamLava/Storm8 account across iOS devices, and it pointed me to this link: http://www.teamlava.com/account_transfer.php

The original post was pretty old, but I was surprised to find that Dragon Story & Monster Story are still not supported for transfer.

Is there any way I can move these 2 games to my new phone?

Wooly
09-19-12, 08:12 PM
Realized this might not be the best place to ask this, so I re-posted in the Bugs/Feedback forum.

greygull
09-19-12, 08:13 PM
If you download any of the other games (Farm, Bakery, etc), you should be able to use the method with one of those games. Once you open the game, your ID will instantly be added to the game, then you can transfer with the link.

Wooly
09-19-12, 11:10 PM
Thanks for the suggestion. I'll give it a try!

MaggieCheungWingSze
09-20-12, 09:05 PM
after i change to iphone5, i lost all data, all teamlava games start from level 1, can somebody help? i really put much efforts on my dragons,please help!

greygull
09-20-12, 09:08 PM
http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

This thread has several ways to transfer :)

treeraider
09-22-12, 03:40 AM
So I got a new phone, set it up as a new phone- can I get my old island back or do I have to start all over again?

kooky panda
09-22-12, 07:17 AM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information


You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

If you play on kindle fire, you will need to email support

theeman89
09-22-12, 10:08 PM
My dragon story app wasn't transferred over when I got a new phone :-( can I log in somewhere with my storm8id and recover it ?? My ID is theeman89, please help , I was lvl 35 and pretty far into the game , it woul be a disaster to have to start over .please help ??!!

greygull
09-22-12, 10:37 PM
http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

This thread has several ways to transfer :)

LovelyOla
09-23-12, 05:10 PM
I am getting my own iPod I use my sister and she is letting me use her iTunes account will all the progress be gone?

carijonas
09-23-12, 05:13 PM
No you can transfer your account with no problems ! I've done it many times you can find out how to do it in the FAQ section in the game

LovelyOla
09-23-12, 05:22 PM
Where in the FAQ? Also I hope you know I mean DragonStory progress

carijonas
09-23-12, 06:06 PM
I'm sorry it's changed .. You can email the support group at team lava and they'll send you instructions

kooky panda
09-23-12, 06:26 PM
I am getting my own iPod I use my sister and she is letting me use her iTunes account will all the progress be gone?
You can transfer your game to your own Ipod, but if you sister has other Team Lava games on her ipod that she is playing, all the games will transfer to your Ipod. You cannot transfer only one game.
If the only Team Lava games on her ipod are yours you can transfer all of them to your IPOD.
You can email support@teamlava.com and they can transfer for you.
You can also try to transfer yourself.
You will have to download one of the games in the transfer list to the old Ipod and new ipod to so the transfer.

http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787

Make sure you download all the games you are playing to your new Ipod, but do not set up a new storm ID.

LovelyOla
09-23-12, 07:06 PM
Yesss thank you ��:D you can lock this thread

LovelyOla
09-23-12, 07:31 PM
Btw I download a game from the list first right?

kooky panda
09-23-12, 08:30 PM
yes pick a game from the list and download to your old and new device. Then you can do the transfer.
I will leave the thread open in case you have any other questions.:)

LovelyOla
09-24-12, 06:58 PM
Why isn't DragonStory on the list?

kooky panda
09-24-12, 08:13 PM
Why isn't DragonStory on the list?
Because it is a newer game.

raynedrops
09-29-12, 08:14 AM
I got a new phone. Does that mean I have to start over in Dragon story? It only gives me an option to create a new storm8 id :( Help!

Rachael98
09-29-12, 08:34 AM
Hey,

You can see this (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device) thread for options to transfer :) .

cmmaz
09-30-12, 02:09 AM
How can I send the data to my new phone(Iphone)?

old

Iphone 3Gs
ISO 4.1
id cmmaz

new

Iphone 5
ISO 6.0

Please help!

kooky panda
09-30-12, 06:59 AM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.


You can also try and transfer yourself. If you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

or
http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

LaloTheDomo123
10-02-12, 10:44 PM
So i tried finding where to go to change my account but i cant fin the teamlava website it just takes me to the storm 8 and from there idk what to do can someone tell me what to do

xoxjenn
10-02-12, 11:20 PM
http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&highlight=transfer+device

^ This should help you out! :)

LeTkboss
10-03-12, 06:44 AM
I had to transfer Dragon Story to a new iPhone device, I got it done by e-mailing support@teamlava.com. I had my e-mail like this:

I want to transfer my Dragon Story data to a new iPhone so that I can keep enjoying the game/
StormID: (StormID), need it transferred to: (StormID I had created on the new device)
Lvl: (lvl)

And about a week after i sent the e-mail my island was restored on my new device!
Hope this helps (:

snake073
10-04-12, 12:09 AM
Download vampires live. In the settings page there is a part that allows you to transfer your game to a new device. This will transfer all your games at once. This is how I put all my games ontoy new iPhone 5. It only takes a couple of seconds.

foxxiegirl
10-04-12, 02:30 PM
Poster xoxjenn gave you the link above to xfer if your doing iOS to iOS you candoit all your self in secs with that link. Otherwise you do need to contact support but the link give you the support info too!
Also just from personal experence if you do iOS to iOS as i had to do to change from iPhone to iPad the instructions don't tell you this part so make sure you do it and you'll have no prob. When you dl the app to your new device make sure you open it at least once before you try to xfer. Lol i did it maybe 10 times getting the error code then i hit the app just to double check it didn't work and maybe missed the confirmation...well it didn't. However i tried to xfer 1 last time and BAM it worked. Also Dragon Story isn't on the list so you'll need to have another TL game as your main xfer, but once you xfer 1 they all xfer.

MazShaddix
10-04-12, 05:00 PM
Hmm i'll have to bookmark this page for when I get my new iPhone if I decide to get it, coz I'll be pretty pissed if I end up losing all I have done haha

disneyprincess1222
10-06-12, 05:53 PM
Is there any way I can get my old account on my new phone?

2794102612
10-06-12, 06:00 PM
email support at support@teamlava.com tell them you just got a new phone and need your game transfered. it will most likely take a few days

darkrandy
10-06-12, 06:23 PM
You can do it yourself
In the announcement forum, there is a link you can use to self transfer.
You just need to know the level of your island on one of the games , the old ID# of your device and the new ID# for the new device. Took me 5 minutes to do so.

Transfers all team lava games progress

dotranwumpas
10-06-12, 06:32 PM
Give me a link, can't find it

kooky panda
10-06-12, 07:40 PM
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information


You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
http://forums.teamlava.com/showthrea...ll=1#post66787 (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&p=66787&viewfull=1#post66787)

If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8

http://forums.storm8.com/showthread.php?t=14674 (http://forums.storm8.com/showthread.php?t=14674)


Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

If you have an kindle fire, you cannot transfer yourself, you will need to email support for assistance.

goughy999
10-07-12, 12:50 AM
I did the transfer myself the other day. Really simple and it's an instant transfer. No waiting around for emails or anything.

swampprince
10-08-12, 01:59 AM
is it possible to move Dragon Story from one IOS device to another without having to start from the beginning again???

xoxjenn
10-08-12, 02:03 AM
Yes, this link should help you out:

http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

:)

swampprince
10-08-12, 03:12 AM
Hi xoxjenn, Thanks for the link - very informative and helpful - but Dragon Story is not on the list of supported applications when you go to the app transfer site :( - any further ideas anyone?

kooky panda
10-08-12, 08:58 AM
Hi xoxjenn, Thanks for the link - very informative and helpful - but Dragon Story is not on the list of supported applications when you go to the app transfer site :( - any further ideas anyone?
You can download one of the other games on the list(like Farm story) to your old and new device.
Then use Farm Story to transfer . All of the games on your old device will also transfer.

nastrox
10-12-12, 08:25 AM
I've emailed support@teamlava.com 5 days ago regarding the transfer of my account from my old to new device. Its been awhile now and i've received no response yet.

Just curious how long does it take to process this?
Losing my patience soon. Argh! :mad:

kooky panda
10-12-12, 10:53 AM
Usually 3-5 business days(Monday was a US holiday).
You can respond back to the automatic email you received with your ticket number to check on the status of your request.

goughy999
10-12-12, 10:55 AM
check this: http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device

you can do it yourself, i did it last week and its instant [:

CentralSweets
10-12-12, 11:08 PM
How do I transfer my dragon story "account" to a new ipod touch if I registered different email when setting up my ipod touch? Thank you.

2794102612
10-12-12, 11:12 PM
you can do it yourself on teamlava's website or you can email them at Support@teamlava.com and they will do it for you

CentralSweets
10-12-12, 11:15 PM
Ok thank you.

CentralSweets
10-13-12, 11:40 PM
Is there a method to transfer a dragon story account from one iOS device to another?

Nefertekas
10-14-12, 01:23 AM
Yes there is, I think you need to contact Team Lava. But one of the mods will clear you on that.

Dracosia
10-16-12, 07:31 AM
Can i use any other Storm8 game that has the transfer option (i.e. iMobsters) to transfer Dragon Story to another phone?

Dracosia
10-16-12, 07:31 AM
Android phone to android phone

goughy999
10-16-12, 07:48 AM
Yep, I would say so.
If i remember correctly i used pet shop story to switch to my new phone and it takes across all data for other games.

kooky panda
10-16-12, 07:53 AM
yes......

Dracosia
10-16-12, 08:08 AM
Thanks! Can close this now.

cedkugedchgd
10-22-12, 12:17 PM
so i'm gonna transfer all of my teamlava games including DRAGON STORY to a new device in a few days and i am preparing to use this link for it: http://www.teamlava.com/account_transfer.php

my question is: when i filled all of these spaces, do my teamlava games are directly transfered to the new device or do i still have to wait a few days?

jewelz22
10-22-12, 12:25 PM
My I did my transfer from my iPad 1 to my iPad 2 it was right there no waiting....

kooky panda
10-22-12, 12:59 PM
It should be automatic. If not, restart your new device.

piebandit
10-22-12, 01:07 PM
And what about if we have an android device? is our game currently not transferrable at all?

kooky panda
10-22-12, 01:22 PM
You can email support for assistance with your transfer or transfer by storm 8.
http://forums.storm8.com/showthread.php?t=14674

mybisl2
10-26-12, 10:01 AM
And what about if we have an android device? is our game currently not transferrable at all?

I was flipping out about this when I got a new android phone, turns out you can do it and it's pretty simple. You have to download a DIFFERENT storm8 game that has a transfer feature. I guess team lava and storm8 aren't exactly the same. I used iMobsters. So download the game before you open dragon story any other team lava game. Open the storm8 game and I think you have to play to level 3 or something like that (and in iMobsters it was super fast, took me 2 minutes). Then you go to the settings and choose to transfer your existing storm8 ID to your new device. Once it's done, open up dragon story and you're good to go!

crimsoncity
10-28-12, 02:44 PM
I broke my phone so I got a new one so now I have to download the game again and start all over! Is there any way I can get my old account back? But I didn't make a password for it

grondai
10-28-12, 02:51 PM
You would have to contact team lava staff and find out. I'm not sure if you didn't set a password but who knows

bigbux3
10-28-12, 02:51 PM
You will need to email support@teamlava.com for further assistance with your games. But if you were lucky enough to know your old UDID code on iPhone, you could transfer your games yourself at this link: http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device&highlight=transfer

matt123www
10-29-12, 07:11 AM
I just did a transfer last Saturday to my note 2, emailed TL and it was done in a few hours...I think the key is to create a new stormid in the new.device and provide both new and old ids in the email..

Toxic_Cud
10-29-12, 07:37 AM
I'm going crazy waiting for my transfer. I didn't know I could do the transfer myself & already set up a new Storm8 ID. I emailed TeamLava support Saturday. Still haven't heard anything but automated response. Sucks because I only have one LE dragon, and am running out of time. Hopefully, it will be done soon! *sigh*

kooky panda
10-29-12, 10:29 AM
I'm going crazy waiting for my transfer. I didn't know I could do the transfer myself & already set up a new Storm8 ID. I emailed TeamLava support Saturday. Still haven't heard anything but automated response. Sucks because I only have one LE dragon, and am running out of time. Hopefully, it will be done soon! *sigh*
It can take 3-5 business days for a support agent to get to your ticket.

cedkugedchgd
10-29-12, 10:48 AM
ok here's another question.. (sorry guys, i really want everything to be fine with my TL games xD)

1. when i finished transfering my account to another device... does anything change? are my dragons still in the breeding den and is still the right dragon egg hatching?! or does everything of that disappear?

2. am i allowed to download one teamlava game BEFORE i do the transfer?

it would be so nice if someone would answer me :) thanks!

kooky panda
10-29-12, 11:05 AM
ok here's another question.. (sorry guys, i really want everything to be fine with my TL games xD)

1. when i finished transfering my account to another device... does anything change? are my dragons still in the breeding den and is still the right dragon egg hatching?! or does everything of that disappear?

2. am i allowed to download one teamlava game BEFORE i do the transfer?

it would be so nice if someone would answer me :) thanks!

Make sure you download all the current games you are playing to your new device, but do not set up a new storm ID.
All of your game process will be there when you transfer. Your game process is saved on Team Lavas servers.

cedkugedchgd
10-29-12, 11:10 AM
thank you kooky :)

totaltechno
10-29-12, 03:10 PM
I transferred and it was instant.

bearwoods08
12-20-12, 06:28 PM
my phone had gotten washed about a month ago and I just got a new one today (Galaxy Admire) I need to transfer the accounts, but I dont know my old phone's UDID cause it wont turn on, and I'm not positive on how much gold I had XD Is there any way the transfer can still happen? Cause I have a Mindvolt egg that I've been waiting a month for :C Also, I'm not logged onto my account, this is my boyfriends, cause I had never set a password for my account.

sehana
12-20-12, 10:21 PM
my phone had gotten washed about a month ago and I just got a new one today (Galaxy Admire) I need to transfer the accounts, but I dont know my old phone's UDID cause it wont turn on, and I'm not positive on how much gold I had XD Is there any way the transfer can still happen? Cause I have a Mindvolt egg that I've been waiting a month for :C Also, I'm not logged onto my account, this is my boyfriends, cause I had never set a password for my account.
It would be best for you to contact TL to do the transfer by ID through TL support as you don't know the UDID or set a password. Sorry :(

ballsy15
06-28-13, 08:43 AM
I lost my games today,when my android device shut off.I had to reset my device when I checked it all my games are gone. What should I do to get my games back?

scottyhaha
06-28-13, 09:40 AM
I lost my games today,when my android device shut off.I had to reset my device when I checked it all my games are gone. What should I do to get my games back?

Try uninstall then install DS if that not work then Yes you can transfer your game. Download racing live play to lvl 2 on your new phone.
Click home, click setting(the wheel thingy), click storm 8, transfer/new device, then put your stormID and password then transfer...

kooky panda
06-28-13, 12:47 PM
I lost my games today,when my android device shut off.I had to reset my device when I checked it all my games are gone. What should I do to get my games back?
You can email support@teamlava.com (support@teamlava.com) and they can transfer your games.

You can also transfer yourself:

Transfer Thread (http://forums.teamlava.com/showthread.php?39878-Transferring-Teamlava-games-to-a-new-device&p=454637&viewfull=1#post454637)

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.