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beccawt
05-13-12, 07:34 PM
I LOST EVERYTHING! IS THERE ANYWAY I CAN GET MY FARM STORY BACK? I WAS AT LEVEL86 AND HAVE THE BEST friends
greygull
05-13-12, 07:45 PM
What do you mean you lost it? Did you get a new device? This thread has ways of transferring if you did http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device
beccawt
05-13-12, 08:08 PM
No, same device.tryed to reinstall(was having problem with freezing up) now i have yo start all over
greygull
05-13-12, 08:09 PM
Email support@teamlava.com Give them your ID and what happened. They will be able to help you restore your game.
beccawt
05-13-12, 08:11 PM
No,same device.had a problem with it freezing up.soil uninstalled.and reinstalled but now it's. Back at the beginning.I was on level 86!
CuddlyDragon
05-13-12, 08:47 PM
Greygull is right, please contact support :)
FunFlair
05-24-12, 06:14 AM
I lost all of my story games and I didn't do anything! I didn't reinstall, nothing! Was on level 49 in Farm Story, 96 in Fashion, 72 in Bakery, and 17 in Pet Shop. Idk what's going on.
kattybell
05-24-12, 06:18 AM
I lost all of my story games and I didn't do anything! I didn't reinstall, nothing! Was on level 49 in Farm Story, 96 in Fashion, 72 in Bakery, and 17 in Pet Shop. Idk what's going on.

If you're on the same device I would try restarting your device, and if they're still gone - email support@teamlava.com and tell them what happened. Give them your Storm ID and I responded to your other post.
kooky panda
05-24-12, 10:19 AM
I lost all of my story games and I didn't do anything! I didn't reinstall, nothing! Was on level 49 in Farm Story, 96 in Fashion, 72 in Bakery, and 17 in Pet Shop. Idk what's going on.

Are you in the middlle of working with support on any issues right now?
seribu
06-27-12, 05:22 PM
Hi I have the same problem.
Anyone actually got the games back? it's been 2 months since I sent the support team email but no reply yet. I'm so sad those games I have nurtured for 2 years.
greygull
06-27-12, 06:47 PM
Hi I have the same problem.
Anyone actually got the games back? it's been 2 months since I sent the support team email but no reply yet. I'm so sad those games I have nurtured for 2 years.

If you don't receive a reply (even the automated response), check your spam folder, and double check the email address. It should be support@teamlava.com

Since its been this long, I would suggest sending them a new email.