Concern about Gem Purchases

[MadisonAve1112]

Dear TeamLava,

I have recently been introduced to your games and love Fashion Story! It's totally addicting. However, I've noticed amongst my neighbors and within my game play a few problems and wanted to voice them to you:

The game appears to be set up to sometimes force a loss of gems. I call them gem traps. Would you guys consider adding a 4-digit pin confirmation feature for gem item purchases? or, something to that affect. I've accidentally tapped on buttons that have immediately took up to 40 gems from my account. Gems are pretty pricey, so it would be nice to know that your company values our hard earned money that is spent on gems.

Second, I've noticed that there are inconsistent Gem Sales. Gems go on sale for some neighbors but not for all. Gem sales also are rated different where some people get 10% off, others get 20-30%, and some neighbors don't get gem sales at all. Again, the game is a lot of fun, however it is radically a different experience for those who can and can't afford to buy gems. Would you consider creating new ways for people to earn gems, and coming down on the cost of gems (or gems items) for those who spend their money?

Can you post and let the Fashion Story Community know if there are changes coming down the pike regarding these concerns?

Thanks for listening!

[faithvilles]

I'm in the same vote with this, I think the gem issue is out if control. everything is for gems, even to change the avatar clothing, get with the real world here. WE LOVE this game but you are making it impossible to enjoy anymore. I agree with the gems sales not being distributed equally if you can't do it the fair way then you need to fix it before you offer discounts again. You seriously need to look into the options we have available in this game, almost all wallpaper.....GEMS, Decorating Items....Gems, and not only that it's never anything nice that's being released to keep us entertained. the same gifts have been out give us changes there. something worth wanting to receive Gifts. People are wanting to play make it happen...Make the changes...Please

[nashtwss]

I'm in complete agreement. Changes are severely needed. The gem situation is out of control. The unequal and sporadic distribution of gem sales is becoming a huge issue. It's not fair when some people receive 30% off gem sales, while others haven't received gem sales since November 2011. I also enjoyed this game, but I'm quickly loosing interest. It would be nice to have more goals, more gifting options, and more appealing items that cost coins and instead of gems. Recently this game has declined in quality (in my opinion). The updates have nothing spectacular about them. If changes aren't made, more and more players will loose interest and stop playing. So, please. Listen to our thoughts and make the necessary changes.

[limeorchard]

I couldn't agree with you guys more..Not only that the gems are pricey.. It just disappears right in front of you..I recently bought 105 gems and 30 gems just vanished while i was playing. it's *a good thing I made a note of my purchases and emailed TL Agent Support Badger right when it happened. Thinking that with all the infos I provided regarding the problem it will be smooth sailing. Well, I assumed wrong! He/she came back with "you bought 2 CRATES and FAIRY WING" isn't that funny that they have no clue of what's being sold in the catalog and boxes? They have no knowledge of their own products. I'm seriously upset, I felt *****ed...If they don't resolve this, as much as I enjoy the game *I'll stop playing PERIOD! There are other games out there... Gem strike is not going to cut it, completely quitting the game will be a wake up call.*

[Rachael98]

Can you imagine typing in a 4-digit pin if tiling with gems?:cool:
I think a blanket on-off switch.

I dunno about randomness...

[pinksugar800]

I think a pin is a great idea:)

[moda999]

Can you imagine typing in a 4-digit pin if tiling with gems?:cool:
I think a blanket on-off switch.

I dunno about randomness...

Ha ha! Yes very tricky. A Yes / No button maybe like when you sell an item may do the trick?

[24Clementine]

I, too, really enjoy this game and have turned several friends on to it. However, we notice the same discrepencies. I now consistently receive 30%-off Gem Sales, but my friend only gets 20%-off offers. The difference is turning her off the game, but I'd really like her to stay because I have more fun when my friends play. In addition, early in my play, I excitedly purchased some gems, calculating how I'd use them to spruce up my shop. This was only my second of two modest purchases. However, my son, who was enjoying watching me play, inadvertently fell for a "gem trap." I told him that I didn't understand what the Magic Box was, and before I knew it, he innocently tapped one. Suddenly, 40 gems were deducted from my account, and I didn't even know what I'd "purchased." I emailed Team Lava, explaining my son's error. In the Help/FAQ section, the write-up about refunds sounds so friendly; however, the Team Lava rep simply stated that purchases are non-refundable. With this definitive response, I tentatively explored my Fashion Story to see what my son had actually bought for 40 gems. I was surprised to find a glass pumpkin carriage, which I'd never knowingly purchase for my shop. I instantly sold it and got a meager number of coins. I definitely feel that Magic Boxes are "gem traps" since the only warning before purchase is a generic statement if you have the presence of mind to carefully tap the tiny cursive "i" in the corner of the button. No where else in the game is this a standard process.

I felt somewhat betrayed by Fashion Story since I'd encouraged several friends to play and was enjoying the game daily. Team Lava, you have so many loyal users! Why not give us a good-faith gesture with a confirmation screen before ALL purchases, explaining exctly what's going to happen if we again tap the Magic Box or some other unknown? I'd love a 4-digit pin process, but I'd settle for a warning screen.

Lastly, I'll just quickly throw my support behind the requests here for more items that may be puchased with coins. Refreshing the game will refresh your users enthusiasm, so we'd also love more "gift" options besides the black pumps--please, no more black pumps!--the read sweater, and the black slacks.

Again, I really enjoy Fashion Story. It's fun, social, and somewhat challenging. I'd love to continue playing indefinitely, assuming that the game continues to evolve with its players' needs and interests. Thank you for your time!

[princessbella99]

Yes I agree, the way they can be SO easily spent is horrible. Just accidentally touching it causes such a disaster. I think there should be a simple confirmation button to confirm the purchase.

[cindellegirl]

Totally agree!

[SmokeyMtnGirl]

lol. They don't care. And they don't refund spent gems. Thus the reason I would never spend real money on gems. :(

[dalula]

I agree, however SmokeyMtnGirl is right. I doubt TL will care.

[immypop11]

Lots of complaints have been made about these issues and nothing is being done. It's happening to everyone. Gem sales don't bother me because I don't bother buying them, I work too hard for my 'real' money to waste it on nothing



Dear TeamLava,

I have recently been introduced to your games and love Fashion Story! It's totally addicting. However, I've noticed amongst my neighbors and within my game play a few problems and wanted to voice them to you:

The game appears to be set up to sometimes force a loss of gems. I call them gem traps. Would you guys consider adding a 4-digit pin confirmation feature for gem item purchases? or, something to that affect. I've accidentally tapped on buttons that have immediately took up to 40 gems from my account. Gems are pretty pricey, so it would be nice to know that your company values our hard earned money that is spent on gems.

Second, I've noticed that there are inconsistent Gem Sales. Gems go on sale for some neighbors but not for all. Gem sales also are rated different where some people get 10% off, others get 20-30%, and some neighbors don't get gem sales at all. Again, the game is a lot of fun, however it is radically a different experience for those who can and can't afford to buy gems. Would you consider creating new ways for people to earn gems, and coming down on the cost of gems (or gems items) for those who spend their money?

Can you post and let the Fashion Story Community know if there are changes coming down the pike regarding these concerns?

Thanks for listening!

[lollyloo123]

Pins are a good idea, I mean we have to type in our itunes password if we want to buy them - so there should be an equivalent means to ensure no one falls into a Gem Trap. It's not fair at all.

-Beautique

[Cattails7]

I WOULD LIKE TO SEE GEM PURCHASES USING COINS!! I can't afford to be buying gems all the time and some things are only available with gems. I also think that FAQ should explain what the magic boxes are and how they work. I finally bought gems for a box and felt totally ripped off that I got one item, I thought it would be a theme box of items for your shop. There's a lot better things to be spending $10 or $20 dollars on than a pretend purse! How many kids can afford to throw away all this money? I can't!

[xElisax]

Yes I agree, the way they can be SO easily spent is horrible. Just accidentally touching it causes such a disaster. I think there should be a simple confirmation button to confirm the purchase.

i was saving for a make-up counter, i had 33 gems and when i was playing, the bundle up box thing appeared. i was in a rush, so i just randomly clicked 'OK' and i was trying to press something on the bottom left corner. then suddenly the design tabs came up, i was still pressing on the bottom right, then i pressed the bundle up box! I LOST 24 GEMS ON SOMETHING I DIDN'T WANT! I was screaming & crying so much! it took me 2 and a half months to get my 33 gems! Then right after i got the box, i had finished the wedding quest, and got 3 gems!! i could have bought the make up counter!! So a confirmation button would fix EVERYTHING!

[xElisax]

I WOULD LIKE TO SEE GEM PURCHASES USING COINS!! I can't afford to be buying gems all the time and some things are only available with gems. I also think that FAQ should explain what the magic boxes are and how they work. I finally bought gems for a box and felt totally ripped off that I got one item, I thought it would be a theme box of items for your shop. There's a lot better things to be spending $10 or $20 dollars on than a pretend purse! How many kids can afford to throw away all this money? I can't!

YEAH! i thought we would get the WHOLE box! how wrong was I!

[rubifamous]

there should be a box in ur closet that pops out at the end when u press the cross a warning comes up, but if u just buy by accidentent it dosnt come up i guess they make more cash this way

[11Angelsword11]

There needs to be a confirm button that is for sure!! People might start buying gems again if we had one oh and 30% off for everyone would be nice.. You know what really got me, first it was an accidental purchase from the groovy box and I 'won' a change room, to add insult to injury the very same change room is on sale in the change room part for 10 gems and it cost me 24 !!! I didn't even want the thing!! The other thing is when purposely purchasing the mystery box I get 1 second prize then I haven't tried more than 6 times cause I only get 4th prize!!

[edie62]

Hi I couldn't have said it all better myself. We can't all be wrong. I'm so sick of the gifts I put them some where then get rid of them. I love the Fashion Story game too and Im unwell alot and love to play, I would be very worried if my husband saw a bank statement and saw all my gem purches. You want to keep us interested and playing and I think all of the above would give you a very good idea of how we are all feeling.
There must be some way tomsort all this out, I like the way your asked if your sure before selling something, could that be the same for gems?
We will have to see if things change.

[renelyn]

I was surprised to find a glass pumpkin carriage, which I'd never knowingly purchase for my shop. I instantly sold it and got a meager number of coins.

You sold the ice carriage? :(

Inadvertently falling for the gem traps is terrible. I've been an accidental victim multiple times :(

[kharma3]

Well said the Magic Box is a complete fraud! There has to be a way to pass if you don't want the item for 24gems! I want the purse with dog & have no idea how much to spend & where to get it.?. The game could be so much better with more info. I also only have 20% discount offered to me...I am seriously going to quit this unfair game if they don't change and make more user friendly.:(

[MsKoski]

I'm in total agreement with you ladies. I've spent more than I should on gems and it really ticks me off to lose them so easily. It's a money racket and I swear if something isn't done about it i wil either quit the game and/or start a class action law suit... Mmmmm not a bad idea ! A confirmation button would be nice.