Kindle Fire reset and account is gone?

[veenilla]

I did a factory reset on my Kindle Fire, and now all my story games are back to level 1... Is it possible for me to get it back?
I don't want to start all over again =(

[veenilla]

It made me start over again, not back to level 1. Sorry...

[pinkster73]

Hooray!

[pinkster73]

Oh wait you mean your game is gone? Ignore my Hooray and email support.

Did you uninstall then reinstall the games?

[kooky panda]

Uninstall the games and redownload them .

[veenilla]

Uninstall the games and redownload them .

It's still only showing the new account and not my old one.

[kooky panda]

It's still only showing the new account and not my old one.

Okay.. you will need to email support@teamlava.com to have them look into your game. Not sure what happened .

[veenilla]

okay thank you kooky

[pinkster73]

I'll stick to decorating eggs :p

[kashaud]

Oh wait you mean your game is gone? Ignore my Hooray and email support.

Did you uninstall then reinstall the games?

Uninstalling does nothing to help.