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lizardlickfan
03-28-12, 02:10 PM
Here is a before shot
http://i1066.photobucket.com/albums/u409/sweets3644/5f7d3d2e.jpg

Here is a welcome screen shot
http://i1066.photobucket.com/albums/u409/sweets3644/53bab17b.jpg

Here is an after shot
http://i1066.photobucket.com/albums/u409/sweets3644/447c08dc.jpg

They money drops down at different times. sometimes before you hit ok on welcome screen or just after you hit ok on welcome screen. I am on Valentine's version 1.4.3

kooky panda
03-28-12, 02:44 PM
Thanks so much for these screenshots. These have been very helpful in locating the problem. If you can, can you get a 4th screenshot. You already have the first three.





- Coins before exit
- Coins in background during Welcome Back screen
- Coins after closing Welcome Back screen
- Coins after logging out and in

JohnDede
03-28-12, 08:26 PM
Just had a really odd one. Ipad with game running with screen at never blank. Came back and collected tips before looking at coin count. Buy a sticky figgy for drink machine. When I tap to prepare, I get a random reset. Sticky figgy is gone, and I have to rebuy it. Coin count is now 3000 less than it was 2:08 earlier. In the 2:12 prior to that time frame, the count added12,600, so I figure the game nailed me for about 12K to 13.5K in coins over the last 2 hours, probably at the random reset since many of those are out of sync with server. Really wasn't expecting that with game running uninterrupted.

Closed and took the game out of memory to try and catch the server, but alas the running game won the argument with the server. No visiting a neighbor and table tapping, like the last version, had any effect. Caught me too off guard to exit at the reset.

Is there any discovered procedure to recover the coins in this version? Sounds very much like the same problem as last version, if people are losing their whole gain on the server, when they re-open the game. Upon opening the game without removing it from memory, coins run up to what the server says you earned, coins run back down to where you stopped playing last. The game running on the device should never be correcting the server counts downward. The restarted game should sync to the server, and shut up about what it last remembers.

lizardlickfan
03-29-12, 01:43 PM
Here is before pic
http://i1066.photobucket.com/albums/u409/sweets3644/5748aa68.jpg
Here is welcome screen pic with coins added to total
http://i1066.photobucket.com/albums/u409/sweets3644/fe141d95.jpg
Here is pic after I hit ok on welcom screen and coins dropped
http://i1066.photobucket.com/albums/u409/sweets3644/b05af116.jpg
Here is pic after I exit and enter game
http://i1066.photobucket.com/albums/u409/sweets3644/e1b8d988.jpg
I hope these photos help.

JohnDede
03-30-12, 10:25 AM
lizardlickfan, are you on android, or are you letting RS run in the background all night? I'm on ios and I only see the wide shot picture (with counters) when coming back with RS running in the background. When I take it out of memory, or shut off overnight, I get a very tight picture of just the door area. The counters do flash in, but they're not there for a second. Counters don't come on and stay on for me till after I OK the welcome screen popup, and close the messages popup, when I get full start up from off or out of memory.

lizardlickfan
03-30-12, 08:16 PM
JohnDede the pics that I have posted are from my Ipad2. I have a happy update!! All day today I have been getting all my coins!!!! I will post more pics if it happens anymore.

danno5oh
04-04-12, 08:47 AM
I have the same problem as lizardlickfan... also on Ipad2. Please let us know when the issue is resolved.

kizzh
04-04-12, 09:03 AM
Aside from the issue OP had mentioned, in my RS valentine I noticed I wasn't earning any coins when my dishes was completed. Does anyone else have this problem? ps. I have tried closing the game, restarting my ipad2, reinstalling the game, nothing seem to work...

kizzh
04-04-12, 09:14 AM
Sorry I meant the coins are missing from when the food is served ( and eaten)... :)

patriziaf
04-04-12, 05:39 PM
Before going to bed and closing the game

https://img.skitch.com/20120405-b4fe4q15ygpucnkidkrju72gux.jpg

In the morning after opening, the bonus

https://img.skitch.com/20120405-jy1yug75dhdubct23c4beh2f4b.jpg

What I earned during the night

https://img.skitch.com/20120405-kgmacw4xmpf6kb6b95gstetx76.jpg

The server disconnected me...

https://img.skitch.com/20120405-qt7efsr8a1h3457dyhgcdujfgx.jpg


Reconnection, tips appear on the tables, 2 messages appear on the icon in the corner, I have only 6'338 coins more (not 2'776 + 44'902)

https://img.skitch.com/20120405-sb3hfg91nepxmmx818f4qpu32.jpg

My total of coins goes down, my xp go down...

https://img.skitch.com/20120405-11qm2xndya68pwh77aw1qcjcdn.jpg

Go dramatically down

https://img.skitch.com/20120405-rhsepn1f8t9tkhwpfrtq5nntm.jpg

Then I receive 31 messages

https://img.skitch.com/20120405-q6absb8p1kkqdf1ey7j6ucxkd3.jpg

After dismissing them, my xp are all back, and my coins increase again but without my night earning/bonus (only 6'366 coins more instead of 2'776 + 44'902).

https://img.skitch.com/20120405-c3htkatsyi8qpc51xf3pqcupb3.jpg

eat0here
06-23-12, 09:59 PM
I don't have pics of screen but just been away a couple of days & both my ipad game & my iphone game reported earning $270+k & $240+K but neither of them added that total. Since I've been back & open & close games to do gifts & tops to neighbours the total is increasing, but sadly for iPad I was finally going to have the money to expand & now I'm not there again!
Restaurants are - idiner2 & treats4eats

eat0here
06-26-12, 12:56 AM
This has just happened to me again -
ipad went to sleep, left it going for several hours after finally reaching enough cash to expand (Im sure I've lost cash several times over the last couple of days but it's so hard to track).
I only had a few hundred $ left so not enough to cook anything new.
Just came back & I earned $23k+ while I was away
I had time to buy 1 lemon lime soda recipe then the thing resets itself & I'm back to $340!
In the time since this happened & ipad has been awake I've gone up to $530 - seems I need to keep the screen awake to earn the money.
Please help me fix this as I am getting frustrated & don't feel like continuing if this is not resolved.

eat0here
06-26-12, 01:03 AM
just happened again - I got to about 820 then went to collect my tips - took total back down to 440
help please!!!

eat0here
06-26-12, 01:07 AM
just did a test - collected tips & it reduces total rather than adding to it. I think this is part of the problem, but not all of it.

eat0here
06-26-12, 01:40 AM
here is a video I just did - collected some tips & you see the total go up as it should then down. So if I add $100 it takes away $200. I know this is not the only time I'm loosing coins but here is an example...

http://youtu.be/knzBk228xfk

kooky panda
06-26-12, 04:31 AM
I cannot see your video. I have to have a log on name to view it.
What device do you play on? Your device current version?

what is the version of the game you are playing? check under menu- help- small number at the bottom.

Have you tried deleting the game and redownloading it from the app store?

eat0here
06-26-12, 03:21 PM
Hi Kooky Panda, I just adjusted the settings so you can view that video - sorry.

I play on an iPad2 with Restaurant Story version 1.4.1

I have not deleted & reinstalled as I really don't want to start over. If this isn't fixable I would just delete & leave - sadly but I can't face starting again.

kooky panda
06-26-12, 03:55 PM
Oh my!!!! thanks for the video. First of all, you are on an old version of the game. Current RS version is 1.5.1
check for an update in the app store.

You should be on the regular RS, not any of the holiday versions.

Once you get updated, restart your Ipad, then see if you are still having issues. If so let me know so I can send this over.
You will not lose your game. It is saved on Team Lavas servers under your storm ID.

eat0here
06-28-12, 02:16 AM
thanks Kooky Panda - update & reset did fix the prob.

I'm sad that my lost coins are gone with no compensation - perhaps Team Lava could implement a compensation for people who have lost stuff but if it was simple & flat rate - like you get compensation of $1000 coins if you had a fault that was documented. Or maybe 2 free recipes or 10 gems - just a thought for future...

In the meantime I'm back in the game & I really appreciate your help!!

purpsandherb
06-28-12, 03:21 AM
wow a whole list of problems! pleaze team lava fix these issues before u add more storys! !! you are just stacking up your problems! come on! who does that!?!? specialy a buisness with paying customers! im not paying ofcourse.

kooky panda
06-28-12, 05:05 AM
thanks Kooky Panda - update & reset did fix the prob.

I'm sad that my lost coins are gone with no compensation - perhaps Team Lava could implement a compensation for people who have lost stuff but if it was simple & flat rate - like you get compensation of $1000 coins if you had a fault that was documented. Or maybe 2 free recipes or 10 gems - just a thought for future...

In the meantime I'm back in the game & I really appreciate your help!!

Oh good, I am glad you are back up and running. Thanks for letting everyone know.

wg2012
07-30-12, 03:36 PM
I am playing on a Kindle Fire 1.3.5 and have had the money after collecting tips disappear when I click on the menu or move through the game. It happens in Rs and Bs. I have not paid attention in the other games, I have just noticed for a few days it's very hard to move ahead. Big difference in collecting, did not see if it does it with food also, but I'm not making money like before.

wg2012
07-30-12, 05:47 PM
Thanks so much, that was a quick fix on my other kindle device. I have the same coin issue on this device. I am playing six games each on two devices. Busy, busy, busy. Thanks for the fast responses. Coins disappear after you collect them as well as food money.

wg2012
07-30-12, 05:50 PM
Okay. I just noticed that the fix was on wg2013 id and this one is the one that still needs an update. I posted the other id's issue on another wall I think.

pattypopo
07-30-12, 10:08 PM
I have the exact same problem with coin loss. I am also on kindle fire 1.3.7. If there is a quick fix for this I would like to know it. Happens on BS and RS. I've posted this several times but have not seen a response. I making very slow progress towards an expansion.

conniesword
08-01-12, 09:29 AM
Same problem with coin loss. Ipad2
Try update & reset did fix the prob.for me.

lin77
08-01-12, 10:21 AM
Okay. I just noticed that the fix was on wg2013 id and this one is the one that still needs an update. I posted the other id's issue on another wall I think.


I have a kindle fire too and I noticed what works is I have to close out of the game everytime I get in it. So as soon as I get past what I earned window I close out then go right back in. This keeps the game from taking my coins! Its a pain yes but TL wont fix it...they say they don't see it on their end...that's its just a coin banner error..... hmm.....:confused:

conniesword
08-02-12, 06:24 AM
Same problem with coin loss. Ipad2
Try update & reset did fix the prob.for me.

I was happy to soon, same problem again, coins are getting down, not up.
This way i can never expend anymore or play further...

ZooUdian
04-20-15, 11:10 AM
I have a neighbor, level 99, playing Restaurant on a phone, android, and he does not speak English. Today he sent me a message saying that "someone had invaded his account," because his millions of coins had mysteriously disappeared this morning and he would stop playing. I've heard about this kind of bug, so I ask you, is there a way to fix that?

Thanks