View Full Version : Losing gems and money
MarcysCakes
02-10-12, 07:39 PM
Today I lost a gem I had just earned when I left my bakery to tip other cafes. I did not spend it. I have also noticed that when I am in design mode on my cafe, I lose money that I just earned. Please advise on these glitches and please refund my gem.
Asus Transformer T101 Android 3.2
MarcysCakes
atlantisonearth
02-10-12, 07:55 PM
Hello -
Try clearing your cache. If that doesn't work, delete and uninstall the app (your progress is saved on the TL servers) and restarting your device. Also try force-closing the application.
If all of the above fail to correct the issue then you need to send an email to support@teamlava.com for further assistance. Be sure to include your Storm8 ID, Bakery name, as well as device and game version.
You may have lost your gem via a misclick, you can email Support and ask them exactly what you purchased with those gem(s).
Regards,
Atlantis
kooky panda
02-10-12, 09:26 PM
when you are in design mode, sometimes coins and gems will not add to the total, but when you exit out of deisgn mode, they will add in.
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