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risputin
01-24-12, 04:11 PM
I made a purchase for gems recently and it took the money off of my credit card, but I'm still sitting on one gem.I contacted support and haven't heard back yet.Is there anything else that can be done besides be patient?Just wondering...

pinkster73
01-24-12, 04:13 PM
Has it been 5 business days?

barleycoon
01-24-12, 04:21 PM
I made a purchase for gems recently and it took the money off of my credit card, but I'm still sitting on one gem.I contacted support and haven't heard back yet.Is there anything else that can be done besides be patient?Just wondering...

Did you recieve an automated email response back?

kooky panda
01-24-12, 04:48 PM
If it has been over 5 working days, respond back to your email that has your ticket number on it and check on the status. Also, if you have not already done so, make sure you send them
a copy of your receipt.

Note: do not start up a new email.

http://forums.teamlava.com/showthread.php?20573-Explanation-about-Support

risputin
01-24-12, 05:09 PM
They got a hold of me.I ended up having to reinstall the game and it resolved the issue.Thank you everyone.It was my first time buying so I wasn't sure if something went wrong or not.Again, thank you all! ^^

pinkster73
01-24-12, 06:09 PM
They got a hold of me.I ended up having to reinstall the game and it resolved the issue.Thank you everyone.It was my first time buying so I wasn't sure if something went wrong or not.Again, thank you all! ^^

Hooray!!!!!!!

kooky panda
01-24-12, 06:41 PM
yeah !!! Happy dance for risputin http://th174.photobucket.com/albums/w111/mmikesell/th_HappyDance.gif (http://media.photobucket.com/image/happy%20dance/mmikesell/HappyDance.gif?o=270)

xSnowyOwlx
01-25-12, 03:55 PM
Kooky, you should find a pic of a dancing panda - that's fitting with your ID - but I do love the Happy Feet.

wingsofanangel2417
01-26-12, 12:19 AM
I am having issues purchasing gems. I was able to with no problems for months but a week or two ago i get to the screen to purchase them and it tells me that the purchase was unable to go through. I have tried with my credit card and my phone account linked to my phone. I am able to buy other things from non team lava games so I know its not my phone. What is going on here?

barleycoon
01-26-12, 03:38 AM
I am having issues purchasing gems. I was able to with no problems for months but a week or two ago i get to the screen to purchase them and it tells me that the purchase was unable to go through. I have tried with my credit card and my phone account linked to my phone. I am able to buy other things from non team lava games so I know its not my phone. What is going on here?
Which device are you using? Thanks