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16002456789
01-09-12, 01:51 PM
I accidentally clicked the 25 gem at the catalog section I am hoping I can get my gems back it would be a good thing 2 add yes or no do you really want this as a pop up before you lose all your hard work:(

barleycoon
01-09-12, 02:02 PM
I'm really sorry this has happened to you, I'm afraid TL don't refund gems accidentally used. I know it's upsetting, i've done it myself.

chumki2010
01-09-12, 02:14 PM
It happened to me to.. The worst is i had unintentional purchased 275 gems worth 54.43 with tax. Emailed tl for the refund. Tl took my gems back. I emailed apple to refund my money but apple wont give me my refund bcoz of the 90 days policy.. Now i'm asking tl to return my gems to bakery story and tl said we aren't able to reverse transaction.. So basically tl saying forget my money as well as my gems!! I hate tl so much... Until now i still send tl email about the prob. Up to now i dont get any.. It's been 4 months now!!!!!! It take days before they reply.. So frustrating!!!

uwantoplay
01-09-12, 02:14 PM
I'm really sorry this has happened to you, I'm afraid TL don't refund gems accidentally used. I know it's upsetting, i've done it myself.

I have done it 3 times now! I hate that end catalog! I now leave gifts at the beginning of my catalogs so it pushes the extra to another page but that has been one of the worst gem traps!

Rachael98
01-09-12, 02:17 PM
It happened to me to.. The worst is i had unintentional purchased 275 gems worth 54.43 with tax. Emailed tl for the refund. Tl took my gems back. I emailed apple to refund my money but apple wont give me my refund bcoz of the 90 days policy.. Now i'm asking tl to return my gems to bakery story and tl said we aren't able to reverse transaction.. So basically tl saying forget my money as well as my gems!! I hate tl so much... Until now i still send tl email about the prob. Up to now i dont get any.. It's been 4 months now!!!!!! It take days before they reply.. So frustrating!!!

They can't do that. If you don't get the product, you keep the money:mad:.

chumki2010
01-09-12, 02:18 PM
they can't do that. If you don't get the product, you keep the money:mad:.

up to now i still dont have my gems.. Tl keep refusing to give it to me..

Rachael98
01-09-12, 02:20 PM
up to now i still dont have my gems.. Tl keep refusing to give it to me..

I meant Apple; but whomever is responsible, that's terrible.

chumki2010
01-09-12, 02:22 PM
Both wont give me any.. Either my gems or my my money. Apple said it's not up to them anymore .. Tl has to resolve my prob.

Rachael98
01-09-12, 02:29 PM
Both wont give me any.. Either my gems or my my money. Apple said it's not up to them anymore .. Tl has to resolve my prob.

...and TL said Apple? Try PMing a SuperModerator for help.

dalula
01-09-12, 03:45 PM
They cant give you back your gems unfortunately. I (havent) touched that catalog spot yet but i've wasted 14 gems on accidental avatar item purchases. :( to avoid touching that you should slide the screen with your finger slowly, it may help ;)

stylishlol
01-13-12, 04:12 PM
I red this so many times about missing gems and that people accidentally spent them and guess what happend to me - on my iPad store game froze and I tapped couple times and soon enough I exchanged my 10 gems to 10.000 coins, whatever...
But more funny then day later on my iPhone ID 77772222ok I had 17 gems and I log in one day only 7 left :)))
Can't they finally fix it or they do it on purpose to force you buy gems?
Laim :(

ultrafrog
01-13-12, 05:27 PM
Can't they finally fix it or they do it on purpose to force you buy gems?
Laim :(

You are correct in your analysis that they do it on purpose to force you to buy gems. Unless there is a change in business policy, they will only add more ways to take your gems, not adding protection for players.

Deisherry
01-13-12, 05:46 PM
Omy gosh that happened to me too! I was really sad!