PDA

View Full Version : Bought the gems, games crashed & no gems. Pls help... :'(


deeryu21
12-26-11, 12:13 PM
I made 2 purchased of gems on fashion & farm story. The billing of the purchases accepted via emails. But i received no gems & my games suddenly crashed.

For information, i never change anything but the infos of my cc since the old one has expired. But if that's the case, the purchase would not be approved in the first place.

I never change my device (Samsung galaxy tab GT P7300, android version 3.1) nor my ID : deeryu21.
Can anyone tell me what the problem was? Thanks in advance. Appreciate it.. :-)
CopperBoom
12-26-11, 12:54 PM
Happened to me too. Purchased gems on fashion but unfortunately game force closed. Got the billing emailed but no gems. All I could do is email TL support. Will probably take a few days before they reply though
pinkster73
12-26-11, 12:55 PM
Happened to me too. Purchased gems on fashion but unfortunately game force closed. Got the billing emailed but no gems. All I could do is email TL support. Will probably take a few days before they reply though

I second this
kooky panda
12-26-11, 01:57 PM
What device does everyone play on? Try deleting your game and redownload it from the app store to see if gems show up.
If not email support@teamlava.com and also send them a copy of your receipt.
deeryu21
12-26-11, 07:39 PM
I reinstalled the games & got the gems I purchased before.. \( ^ _ ^ )/
Thanks for the help.. :)
kooky panda
12-26-11, 07:49 PM
Oh good. I was just fixing to get some gems myself... before the time goes out.
DaojinWildfire
12-27-11, 02:54 PM
Usually you will need to restart the game in order for the game data to refresh with your new gem balance.
__________________________________________________
TeamLava Staff - DaojinWildfire (http://forums.teamlava.com/member.php?12701-DaojinWildfire) [Send Private Message] (http://forums.teamlava.com/private.php?do=newpm&u=12701)
Support Email: support@teamlava.com
Report Bugs: TeamLava Bugs and Feedback (http://forums.teamlava.com/forumdisplay.php?70-TeamLava-Bugs-and-Feedback)
Forum Questions: Community Manager Thread (http://forums.teamlava.com/showthread.php?11096-Community-Manager-Thread)