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aimee30
11-26-11, 02:06 PM
I tried to purchase the new surprise box with 24 gems. It took my gems but didn't tell me what I was getting or give me anything.

barleycoon
11-26-11, 02:12 PM
Have you checked for any new items showing under design either the clock or flower pots symbols?
If nothing is showing email support@teamlava.com giving your storm8 ID, what happened and the game involved.

Rachael98
11-26-11, 02:43 PM
Additionally, try to avoid words such as "bug" and "glitch" in your e-mail, plus remember that they'll be limited due to Thanksgiving (maybe if you wish the a happy Thanksgiving they'll be more willing to help:p).

kooky panda
11-26-11, 03:01 PM
Also some of the box items are for the avatar. Check in your closet for any new items. Box items for fashion are here http://forums.teamlava.com/showthread.php?18097-The-NICE-and-(MOSTLY)-ACCURATE-Resource-for-the-Special-Boxes-Fashion-Story

DaojinWildfire
11-28-11, 02:47 PM
If you send us an email, we can check your account and let you know exactly what you received and where to find it.
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