PDA

View Full Version : Can't play


ritacollins
11-09-11, 09:55 AM
in September my restaurant story app stopped working. and hasn't worked since. I have played this game for months and need something to happen. either, restart me all over or fix this problem!!!!

using an HTC my touch and mobile connection. I have the newest update since i have reinstalled the app multiple times

I believe I was level 43 and my restaurant was called tatas. my storm id is rita collins.
crystalrayn3
11-09-11, 10:04 AM
Email TL support. Hopefully they can restore your account via your game ID. Your information should still be stored on their servers.
greygull
11-09-11, 10:07 AM
support@teamlava.com :)
ritacollins
11-09-11, 04:13 PM
what should i say? because every time i've tried to email them they havent helped me AT ALL
greygull
11-09-11, 04:30 PM
Give them your device and version number, the games and versions that you're having problems with, your ID (screen name here), and a description of what's happening. If it's different between the games, list them separately, but on the same email. You should receive an automated response shortly after that. If it asks you for more info, reply back to it, don't create a new email.
eathemeat
11-13-11, 07:23 PM
in September my restaurant story app stopped working. and hasn't worked since. I have played this game for months and need something to happen. either, restart me all over or fix this problem!!!!

using an HTC my touch and mobile connection. I have the newest update since i have reinstalled the app multiple times

I believe I was level 43 and my restaurant was called tatas. my storm id is rita collins.

Try System Restoring Youre device, if stilk doesent work email support@teamlava.com
ritacollins
11-28-11, 09:02 AM
Try System Restoring Youre device, if stilk doesent work email support@teamlava.com

I don't know if i should do that - can't i loss a bunh of data. I just know last time i did a system restore i messed my phone up
nmishii
11-28-11, 09:16 AM
You have 2 threads open for the same problem. I just answered this one.


http://forums.teamlava.com/showthread.php?20210-Cant-play
DaojinWildfire
11-28-11, 03:44 PM
When you send us an email, make sure you provide more information than just "my restaurant story app stopped working." Be sure to include details, like any error messages, or what you see on the screen, etc. The more info, the better.
__________________________________________________
TeamLava Staff - DaojinWildfire (http://forums.teamlava.com/member.php?12701-DaojinWildfire)
Support Email: support@teamlava.com
Report Bugs: TeamLava Bugs and Feedback (http://forums.teamlava.com/forumdisplay.php?70-TeamLava-Bugs-and-Feedback)
Forum Questions: Community Manager Thread (http://forums.teamlava.com/showthread.php?11096-Community-Manager-Thread)