Gems disappeared!

[wardos]

Heeelp! I had 27 gems, now suddenly I have 3 and I have done absolutely nothing! I didn't purchase a box or anything like that...am an experienced player and I know if I accidentally spend gems! I spoke to a personal friend of mine yesterday (who also plays RS), and they happened to mention they've just lost a mass of gems and know they didn't purchase anything. I think there might be a bug somewhere? One second they were there, the next they weren't! Please return them to me Restaurant Story!

[kooky panda]

You will need to email support@teamlava.com (support@teamlava.com) or submit to helpdesk
(http://support.teamlava.com/)
In the meantime check your inventory to see if you see anything new that was added.

[morton60]

Ive just lost 35 gems !!

[wardos]

Have checked inventory...definitely nothing accidentally purchased. Think this has happened to a few nbrs of mine too recently!

[Rachael98]

Have checked inventory...definitely nothing accidentally purchased. Think this has happened to a few nbrs of mine too recently!

This part (click here:) (http://support.teamlava.com/forums/20260396-faqs)) of the Knowledge Base FAQs on the Helpdesk (support.teamlava.com) may be useful;).

[wardos]

TL have returned my gems to me. Apparently the game charged me 25 gems when I redeemed a Golden Utensils....

[Rachael98]

TL have returned my gems to me. Apparently the game charged me 25 gems when I redeemed a Golden Utensils....

Oops!
I have to say that's excellent news:); well done, and thank you TL. It's good to hear nice things regarding missing gems:cool:!