Lost gems :(

[tracye68]

The other day, I purchased 105 gems (from the 40% off special). I used 45 and had 60 left. Later that same day, there were problems with the server and when I was finally able to get back on I noticed that I only had 35 left..so 25 gems are missing without explanation. I eventually emailed tech support but, now I'm thinking that I may have accidently purchasd the additonal slot for 25 gems. Usually, when there's a server error the game corrects itself. But in my case, I never got the 25 gems back so I must have accidently purchased an additonal slot. I never intentionally waste my gems on a slot. The gems already cost too much. Has anyone ever been in this situation? If so, did Team Lava restore your missing gems?

[Rachael98]

If you haven't got a benefit or the gems, support@teamlava.com can help. It does rarely happen and the outcomes can be different. Best of luck.

[nmishii]

I don't play Fashion Story but there are several threads from people who have accidently purchased an additional slot. It happens all the time. TL will not restore the gems.

[Rachael98]

I don't play Fashion Story but there are several threads from people who have accidently purchased an additional slot. It happens all the time. TL will not restore the gems.

If the slot isn't there, they will.

[tracye68]

Sorry, I forgot to add that I did contact their support last friday...still waiting for a response.

[tracye68]

I'll let you know what happens...thanks everybody

[kooky panda]

Sorry, I forgot to add that I did contact their support last friday...still waiting for a response.

did you get your automatic email back with your ticket number last Friday? Just making sure your email went.

[nmishii]

If the slot isn't there, they will.

If the slot is there, they won't.

[Rachael98]

If the slot is there, they won't.

Absolutely correct.