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udmurtroll
08-11-11, 11:12 AM
I can't play my Restaurant Story on iPod Touch for about 4 days now. I can only see ******s or black screen. Menu buttons on the top and left side work and I can randomly press on the screen and if I'm lucky I can collect tips or start cooking new dish. Has it happened to anyone? And what's the solution? Please, help me!

greygull
08-11-11, 11:15 AM
Have you restarted your device? Have you tried deleting it and redownloading?

udmurtroll
08-11-11, 11:20 AM
Yes I did all that.

greygull
08-11-11, 11:25 AM
Is it happening with any other apps, not just TeamLava ones? If it is, you would probably need to contact Apple. If it's not, I would recommend you email support@teamlava.com The first response you will get from them will be automated. Reply to it, describing in as much detail as you can (like above) what you are experiencing, your device information, and your ID.

udmurtroll
08-11-11, 11:30 AM
Only to the TeamLava ones. Like Restaurant Story, BAkery story, etc. Thanks for your information. I'll try to contact the email you gave me.

greygull
08-11-11, 11:35 AM
I do hope they are able to get games up and running. And remember, the first email may try to direct you back here. Just respond back, so they can look further into the problem. Also, I was just told they are a little backed up on emails right now, so it may take a little while to get to yours. :)

GroupMagma
08-11-11, 11:35 AM
Can you please provide us with your version of iOS? (i.e. 4.2.1, 4.3.2, etc.)

udmurtroll
08-11-11, 11:40 AM
Can you please provide us with your version of iOS? (i.e. 4.2.1, 4.3.2, etc.)
it's 4.3.3

Rachael98
08-11-11, 11:58 AM
Can you please provide us with your version of iOS? (i.e. 4.2.1, 4.3.2, etc.)

If it helps TL, FM also had the same problem. Try asking them.

udmurtroll
08-11-11, 01:47 PM
It's back now! Didn't do anything, just wrote to the teamlava support email, they sent me a generated confirmation email back. Now it works.Hope it keeps working.