I got a new phone

[needhelpacc]

I got a new phone and i have the same number and same phone (dropped the other in water) But i don't know how to switch my restaurant to this phone. How can i do that?

[trenae]

I got a new phone and i have the same number and same phone (dropped the other in water) But i don't know how to switch my restaurant to this phone. How can i do that?

Hi there -

You will need to do a transfer. Please see the two below linked threads. If you run into any issues with the transfer, or would like to have Support assist you, you can email TeamLava Support (support@teamlava.com).

PLEASE READ: How to Transfer to a New Device (http://forums.teamlava.com/showthread.php?11887-PLEASE-READ-How-to-Transfer-to-a-New-Device) (using TeamLava Site)

Have a New Device? How To Transfer Your Existing Account (http://forums.teamlava.com/showthread.php?347-Have-a-New-Device-How-To-Transfer-Your-Existing-Account) (using Storm8 app - you can use this transfer method if you have not created a Storm8 ID on the device you want to transfer to)

[needhelpacc]

Thanks, but i dropped my old phone in water so i dont know the udid. And i had to make a new account to make this post :( any help still?

[trenae]

Thanks, but i dropped my old phone in water so i dont know the udid. And i had to make a new account to make this post :( any help still?

You'll need to email Support.

Make sure to include the old ID, this new ID, the TeamLava apps you play and let them know what happened. You may also want to include how many gems you had on your account if you can remember. I'm not sure if they will need that info for verification purposes. Support should be able to assist you. :)

[kooky panda]

[QUOTE=needhelpacc;94052]Thanks, but i dropped my old phone in water so i dont know the udid. And i had to make a new account to make this post :( any help still?[/QUO

Without the number you will need to email support@teamlava.com
They will need to do your transfer.

[jovenal]

Thanks, but i dropped my old phone in water so i dont know the udid. And i had to make a new account to make this post :( any help still?

if you played an Storm8 game on your old phone and set you account up, you don't need to contact support@teamlava.com and you can just transfer your account by Storm8 method -->>http://forums.storm8.com/showthread.php?t=14674

if not then your only option is to contact TL support.

[trenae]

if you played an Storm8 game on your old phone and set you account up, you don't need to contact support@teamlava.com and you can just transfer your account by Storm8 method -->>http://forums.storm8.com/showthread.php?t=14674

if not then your only option is to contact TL support.

To clarify in order to transfer using a Storm8 game, you can not have a Storm8 ID associated with the device you want to transfer to. There is not a work around for that, they will need to contact Support for assistance since they created a new ID to post to the forum.