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View Full Version : Fashion Story Gems gone missing



QueenBee88
06-19-11, 07:48 PM
I had 36 Gems yesterday and I did not buy anything and when I opened
My game today I discovered they are down to 7 Gems. I have emailed the
Developers and see what they can do..grrrr!!!! This is frustrating !!

gitten
06-19-11, 09:01 PM
i have the same problem with city cash that I purchased and did not get. A very knowledgeable player told me to contact TL support and I have not gotten results yet but it may be because it happened during the updates and they are overwhelmed with emails. I also emailed iTunes store to inform them of the problem. I think it can be a real problem and we probably won't get what we paid for - this is not right but I don't know what else we can do and I totally agree - How frustrating!!!! I bought gems for 5 other games including fashion and have been able to use them without losing any - I don't know what the deal is- yuck!!!!

QueenBee88
06-19-11, 09:47 PM
Thank you gitten. Yea it's a huge issue as I have read other threads with a similar issue.
And most people r saying we wont get it back. I just don't understand why when we paid
To get the gems and theres no refund. I feel ripped off. I hope they fix this issue and am still
Waiting for the dev. To get back to me I hope...

OmiB
06-20-11, 01:19 PM
I am also losing Gems! I have lost about 40 in the last 2 days. What can I do?

kuleet
06-23-11, 11:28 PM
a few hours ago, i had 25gems and now, im down to ZERO!! :((
i was saving those... please give them back to me...

kuleet
06-23-11, 11:43 PM
a few hours ago, i had 25gems and now, im down to ZERO!! :((
i was saving those... please give them back to me...

erase that. :(
i think i accidentally bought an extra slot in the catalog :( im just level 22 and i have 14slots. why is there no confirmation if you are buying something with gems? arrrggghhh!!! i wanna cry...

zudi
06-24-11, 09:12 PM
I know, I accidentally expanded my store using my gems. I was saving them since the beginning and it was really frustrating. I ended up deleting the game.

zudi
06-24-11, 09:14 PM
erase that. :(
i think i accidentally bought an extra slot in the catalog :( im just level 22 and i have 14slots. why is there no confirmation if you are buying something with gems? arrrggghhh!!! i wanna cry...

I know, I accidentally expanded my store using my gems. I was saving them since the beginning and it was really frustrating. I ended up deleting the game.

msb22
06-25-11, 06:16 PM
I lost 25gems too :(

eleanor916
06-26-11, 07:40 PM
Do not expect too much that TL would reimburse you the missing gems. For only accidentally buying a slot with 25 gems, they would said it's not their fault and would not give the gems back to you. I am just wondering how many $$ they have earned by making the players accidentally buying a stupid slot?! Does TL really think players would buy more gems after losing them?! Is it one of their money-earning strategies? Think twice before you spend $$ on this game!

rachey07
02-02-12, 09:10 PM
I've done this twice now. I'm so angry. Seems like they did this on purpose. I emailed tl. So far I've read they don't give it back. However I I'd read one guy say he got $99 refund when his daughter accidentally bought gems. So hopefully I just want the gems back. If not then 1 star rating and delete the game. Grrrr!!!!

ashe14
02-07-12, 02:10 PM
i just checked out my store this morning and i've lost all but 1 gem. for no reason. and from what i understand TL wont reimburse them. why should we suffer because they cant get it right?

kooky panda
02-07-12, 02:41 PM
i just checked out my store this morning and i've lost all but 1 gem. for no reason. and from what i understand TL wont reimburse them. why should we suffer because they cant get it right?
If you would like to know what happened to your gems, you can email support@teamlava.com
Give them your storm ID, the game and when the gems went missing.

SakuraSweetie
02-11-12, 11:32 PM
Darn now I hate TL this is second time I lost germs when I didn't buy anything. I have 35-36 germs now I only have 10. I save for buy something else now my germs is missing.