Lava Team Support

[mharjrae]

I am not sure where to post this problem.
Two days ago, I bought 105 gems on sale
I was about to report this the other night but I am very tired and sleepy.
Around 9:20 pm (Australia time), I purchased 105 gems in Fashion Story but the game was very lagg and I waited for it for few minutes and cancelled the transaction but It appears that the purchase was successful. When I logged back in, my gems didn't appear, it's still 0.
This is the first time that had happened when the game was very lagged and was wondering why I got charged for it in my VISA card but the gems were NOT visually given.

Please check this asap.

If you need further info, I will reply back asap.

[GroupMagma]

I'm sorry, but you will need to report this to TeamLava Support. They can be reached at support@teamlava.com.

[Rachael98]

I'm sorry, but you will need to report this to TeamLava Support. They can be reached at support@teamlava.com.

And probably contact your card company and Apple. Keep the Apple receipts!

[snook1109]

My daughter accidentally set my kindle back to factory.Could u PLEASE HELP by loading my games back on? Bs level 99, Rs level 55, Ps level 28, Ds level 63,slots level 18 and I can't remember Fs.New storm rcj1109 old snook1109. Thank you for all you do.

[kooky panda]

Transfer Information (http://forums.teamlava.com/showthread.php?42962-Have-a-new-device-Restore-your-original-account-here!)

You can email support@teamlava.com (support@teamlava.com) and they can transfer your games.

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.


Storm 8 Transfer (http://forums.teamlava.com/showthread.php?39878-Transferring-Teamlava-games-to-a-new-device)