My precious gems are gone!

[foxfire17]

Dear Team Lava,

I'm an avid player of FS, I was saving up for my second magic box. Last night, when I logged off, it was 22 gems but when I logged in this morning, only 7 gems were left! :mad: Where are my gems? Please fix this bug! Also take note that this happened to me before and I just let it pass, but you will lose a loyal customer if this occurs again! Thank you!

Foxfire17

[talyon]

I trust you have also emailed LT support.

[GroupMagma]

You would need to contact TeamLava Support about this issue, at support@teamlava.com

[foxfire17]

I already emailed TL support, I just wanted to share my frustration. Thanks! :)

[elliejean]

I'm sorry this happened to you :( it also happened to me and Lava Team support wouldn't return my gems after many emails. I kept getting the same impersonal canned response about a transaction that never happened!!!

[miumiu700]

I lost all my 25 gems late last nights. The game was down for a few hours this morning. I thought they were fixing it up. But no! Instead they put gems on a sale at 40% off. It isn't good enough! I'm going to delete the apps if my gems are not restored in 2 days, ie by Monday June 6, 2011.

Also, 3 of my orders expired just because your server was offline moments ago. I'm not happy at all!