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View Full Version : Game Update Lost progress after updating to iOS 13 (Game Center authentication)



[S8] Elsa
10-16-19, 11:52 AM
Hi everyone,

10/23/19 Update: A potential resolution is available in Jewel Mania and Bubble Mania for iOS users. Please update your game when the update becomes available to you! Thank you for your patience and effort. :)


Original issue:
If you updated to iOS 13 and lost your progress, this is due to a Game Center authentication issue that our team is working on resolving in future game updates.
This only impacts Jewel Mania, Bubble Mania, Candy Blast Mania, Hungry Babies, Cupcake Mania, Restaurant Story, and limited users on Bakery Story 2.

Please follow the work-around steps below to resolve this issue:



On your iOS device:

Open Game Center through the device's main Settings
Scroll down within Settings to Game Center and make sure that you are signed into the same Game Center account as before
Download and open Dragon Story on your device (even if you don't play Dragon Story)
Complete the Dragon Story tutorial and then let Dragon Story remain open for 1-2 minutes
You may see pop-ups when Dragon Story opens, please click through these carefully so you don't miss the one related to Game Center
You should see a pop-up asking you to verify your Game Center nickname - TAP CONTINUE
This should fully authenticate and sign you into Game Center on your device
Now try opening your game on your device to see if you see the correct progress





If Dragon Story doesn't work, please try instead opening random apps on your device until one of them forces Game Center authentication window to appear and click "Continue".

If after following all steps, this work-around does not work, please submit a ticket so we can help recover your account. Please mention you completed these steps already or you'll be asked to do them again.

P.S. We apologize for the inconvenience of these steps!!

chaerbbang
11-05-19, 12:19 PM
I lost all my food! My bakery was not even opened. Is this some kind of a bug? Im left with 4 foods on the counter. Can you fix this?

kooky panda
11-06-19, 10:24 AM
I lost all my food! My bakery was not even opened. Is this some kind of a bug? Im left with 4 foods on the counter. Can you fix this?
Did you block your door or cash register? If so, blocking the door is not part of the design of the game , it is a work around some players have found to stock up food. Glitches may occur like Quick sell of items.
If is best to not block your door.

Mysterium969
03-08-20, 06:56 PM
I got a new iPad (ios13) and then later I got on my Android phone, and my level 99 cafe was gone in RS�� I wasn’t even using my phone��It’s still on my iPad, thankfully. Why would it disappear from my android though.. My Bakery story level 99 is still there on my Android (under same ID as disappeared cafe.) That Game Center is the culprit, somehow.�� I sent an email to support, I hope they can help me.

Leondriaretreats
05-12-20, 11:46 AM
I have a problem with the restaraunt story game: my coin meter isnt registeribf all of the coins i earn. It appears to be stuck n owes me lots of nonet from the food i cooked. Also some of my food dissappeared off my counters. My game id is LEONDRIARETREATS. my restaurant name is the bizzykizzy. Please compensate me coinwise in the game thas only fair

zkristi44
08-03-20, 09:28 AM
How can I post a question about Fashion story? I keep trying to get help from the lava and storm 8 but they just responded to contact the forum and I have several times and still can't get any help with not getting goals nor the makeup counter that you can order makeup with and the shoes from the other design . The game hasn't been updated since 2015 with several other apps called fashion story but the same game. Contacted Google in case it was their fault and it's not they have received several complaints and said to contact support with the app but they send me here. I can't afford an Apple iPhone can any one help please

Paul__
08-09-20, 01:13 PM
How can I post a question about Fashion story? I keep trying to get help from the lava and storm 8 but they just responded to contact the forum and I have several times and still can't get any help with not getting goals nor the makeup counter that you can order makeup with and the shoes from the other design . The game hasn't been updated since 2015 with several other apps called fashion story but the same game. Contacted Google in case it was their fault and it's not they have received several complaints and said to contact support with the app but they send me here. I can't afford an Apple iPhone can any one help please

If you have a question about Fashion Story, you can ask in the Fashion Story forums

https://forums.storm8.com/forumdisplay.php?221-Fashion-Story