SOLVED: Sale Issue - Materials in Market (Magic Lamp & Gold Dust)

[AnnirasSweets]

Magic Lamp and Gold Dust appearing in the Tables tab, able to be placed and all:

https://forums.storm8.com/attachment.php?attachmentid=52808&d=1567187286
52808

[catprint]

I saw magic lamp and gold dust as well under tables. I never had any before, so I tried to purchase a magic lamp just to have 1, but when I placed it, it was a white square in my bakery. I stored it immediately.

[ljbatson]

I chose the gold dust and magic lamp from the sale menu and placed them in my bakery. They are showing as large white squares that can?t be stored or moved. I followed the iOS bug procedure and nothing works. I would like these large white squares removed. I tried contacting support and they immediately closed my ticket saying I should try the forum. What can I do?

I wasn?t so lucky. I purchased these items too and they showed as large white squares. They cannot be moved or stored. I contacted support who immediately closed my ticket and said to contact the forum for help? Am I going to be stuck with these large white squares for good?

[catprint]

I would try this trick and see if it works: figure out what square exactly has the item. So try placing a counter around your bakery where you think it might be. If you can figure out which tile it is on, you might be able to just tap that tile and try storing. Hope that worked. I was able to tap the white square as soon as it came up, right after purchasing, and stored it.

[ljbatson]

Thanks for the tip. I tried it but it didn’t work. It won’t even acknowledge that there is anything there. You tap on a counter and it will tell you what kind....tap on the square and nothing at all!

[AnnirasSweets]

I wasn’t so lucky. I purchased these items too and they showed as large white squares. They cannot be moved or stored. I contacted support who immediately closed my ticket and said to contact the forum for help? Am I going to be stuck with these large white squares for good?

The items can't be placed in our bakeries because they're materials used to build appliances. They were accidentally added at the start of the sale but seem to have been removed since.

[ljbatson]

How do I get rid of the white squares?

[Rynetory2]

How do I get rid of the white squares?

Can you restart your device and see if that helps?

[ljbatson]

I have done that a couple of times and the squares are still there. Now the game crashes when I visit my neighbors, about every 5th one. Not sure what is going on.

[spottymad2]

Items that are being deleted ........
If I purchase items that are being deleted and store them will they b deleted from my storage as well ?
Or can I store them for future use when I expand again ?

[AnnirasSweets]

Once you purchase an item, it is yours for good and will remain on your board / in your storage after purchasing. The only difference you will notice is that the item will no longer have a price listed and you cannot purchase more.

[queensmr]

I’m having the same problem. I have restarted the game. I even uninstalled the game and installed back and the white square is still there. I don’t know how to get rid of it. I also contacted storm 8 but they closed my ticket

[Josiemay70]

My bakery story unable to open. I wonder is it because s8 frozen it as I purchase 0 coins on magic lamp and gold dust.. S8 I will remove those items but how am I going to go in my bakery story if you do like that. Unhappy neighbour

[appledumplin]

I?m having the same problem. I have restarted the game. I even uninstalled the game and installed back and the white square is still there. I don?t know how to get rid of it. I also contacted storm 8 but they closed my ticket

I too have a big white square, uninstalled, reinstalled and still there. Can?t store it, do hope someone can help.

[queensmr]

I too have a big white square, uninstalled, reinstalled and still there. Can?t store it, do hope someone can help.

Seems like other people are having the same problem but I haven?t seen a resolution

[slothkinq]

Reinstalling the game won’t do anything to get rid of the white boxes..does anyone have any suggestions to make these white boxes disappear for good?

[kimber1229]

In Bakery Story 1.8.3 on Apple IOS platform - issue is a white square showing up on the screen that I cannot get rid of, have tried shutting down, reinstalling game app etc. It is almost like that white square is acting like an item purchased but I cannot remove it and I cannot put any other item in that area, it is taking up that space and I want to know how to get rid of it.

[Rynetory2]

I'm checking with the team for solution. Please hold while I get more advise from them.

[Rynetory2]

They’re looking into this.

[appledumplin]

They?re looking into this.

Any news on this yet?

[Rynetory2]

Let me check with them .... :)

[appledumplin]

Let me check with them .... :)

Seems corrected, thank you

[Rynetory2]

Seems corrected, thank you

Haha you beat me to it! Great to hear that your game is working now. :)

[Rynetory2]

Update:

The team has fixed this earlier. :)