Fyber issue

[Ysandre]

I recently completed one of the activities to earn free gems. Leveled up to 20 in Legendary. It?s been over a week and I haven?t received the gems (first time, I?ve done a lot of these). I followed the recommended steps I found in another thread and reported it in the status section. When i check back it still says incomplete and that they sent me an email. Nope. No email to be found and I don?t see anything about how else to contact them. Any Fyber help available? I?d really love to get my 314 gems. Thanks!

[SpiritWind00]

I have a section here about Fyber

https://forums.storm8.com/showthread.php?95236-ANNOUNCEMENT-Contacting-Storm8-Support&p=1552146&viewfull=1#post1552146

I don't have an email for them but if they said they sent you check your spam/junk folder in your email program. There are emails in their privacy statement so maybe read through that and see if you find what you need.

[Ysandre]

Thanks spiritwind. The link you posted was what I had found previously and I did as described. I?ve checked all my mail on all my devices just in case and I?ve got nothing. Still no gems either. I will try that last email address in the privacy section but it doesn?t look like where I need to be. Disappointing that they don?t provide a contact for help with problems like this.

[Ysandre]

No replies from any Fyber emails and still no gems..... 🙁🙁🙁. And now it?s disappeared from the status page

[Ysandre]

So really, is there no way to contact Fyber or get this resolved? Somebody at storm8 has to be able to talk to these people...obviously I won?t be doing anything requiring a purchase if there?s no way to get an answer if something goes wrong!!!

[Ysandre]

Still no sign of my gems or any answer from Fyber. Who can help???????

[SpiritWind00]

I'll contact s8 and see if I can get some more info for you... I've logged a report and will post here with a response. Sorry it's taking so long to fix this...

[Ysandre]

Thanks spiritwind! Sorry if I got cranky 😜

[SpiritWind00]

It's a difficult situation and I understand:) Sending PM with details.

[Ysandre]

🙂 Where did you send the pm? I?m not seeing it?

[SpiritWind00]

�� Where did you send the pm? I?m not seeing it?
Look at the top of the screen next to your name. It's in the Notifications drop down then Inbox.

[SpiritWind00]

Hi, AnnirasSweets replied to my post for some help for you here: https://forums.storm8.com/showthread.php?91264-Help-Me!-Stuck-on-a-goal-or-have-a-game-question-Post-here!&p=1583602&viewfull=1#post1583602

Does this help?