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View Full Version : Some expired items not deleting from the catalog



BlakBeard
03-31-11, 02:55 PM
My wife is having a issue with items being expired in the catalog and when she tries to remove them she gets the "out of sync" message and then the items reappear. Her Storm ID is TeamZube. P.S. Her game glitches this morning at around 6 am EST and the glitch/bug caused to to lose her level and her starting gems.

GroupMagma
03-31-11, 02:59 PM
Hi BlakBeard,

Thank you for the info. Please report this to TeamLava Support at support@teamlava.com for further help on this issue. If possible, please send them your device model, your version of OS, any information you can provide on what occurs before this bug appears. Thanks!

BlakBeard
03-31-11, 03:05 PM
Ok. She emailed them this morning as soon as it happened. They haven't emailed her back yet.

BlakBeard
04-01-11, 12:51 PM
If anybody is experiencing issues like I mentioned above try uninstalling the app and reinstall. It solved the issue.