please help

[jessmya]

hi i accidently purchased a valintine box for 24 gems it opend and all i could is find it in the decoration i looked everwhere and cant my prize please how do i receive it

[GroupMagma]

Hi Jessmya,

If you contact our support team at support@teamlava.com, they will be able to help you find your item. Be sure to provide them with your Storm8 ID so they can look up your account information.