Problem: only 1 card since today in stead of 2 cards

[patriciaeimers]

Since today wenn i play with more card i see 1 card. Normally i see 2 cards at the same time. See picture. What do i have to do to change this to 2 cards at the same time

[ExcalS8]

Hi patricia! Can you check that Two Card View is enabled in the Settings menu in the lower-left corner of the lobby?

[patriciaeimers]

There it is not posible to change. I can only chose these 4 options:
Daub hints, sound effects, music and push notifications

[patriciaeimers]

But it happened yesterday. I had a iphone 7 and yesterday i got my iphone 8 plus. I transfered al
my data on my iphone 7 to my new phone. And now i see only 1 card each time. I can’t see the button 2 card view anymore

[ExcalS8]

I do have one idea, but it's a little silly, so I humbly ask that you humor me! Could you confirm for me whether you can scroll up and down in the Settings menu? The Two Card View option should be at the very top, and if you can't scroll up to see it, we need to figure out why that wouldn't appear on the iPhone 8+.

[patriciaeimers]

I try’d but i can scroll till i see push notifications. I made a picture of it. I can sent it to you so you can see what i see.
I’ glad you’re helping me, so your question is not silly :-)

[patriciaeimers]

In setting menu i see only this 4
Daub hints (3 + cards)
Sound effects
Music
Push notifications

I can scroll only to see this 4

[ExcalS8]

Thanks for confirming. Sounds like it is indeed a bug then. Could you fill out a Support ticket at https://support.storm8.com/hc/en-us/requests/new and attach your screenshot there? Please use Topic Category "Bugs/Issues -> Missing an item" and Game Category "Casino -> MONOPOLY Bingo" so it gets sent to the right people.

[patriciaeimers]

I did, thank you

[ExcalS8]

Last night, we discovered an issue that was preventing the iPhone 8, 8+, and X from receiving the Two Card View feature. We automatically filter out the Two Card View feature for devices below the iPhone 5 which don't support a wide display, since two cards wouldn't fit on the screen. However, because of the way Apple categorizes the new iPhone suite, the 8/8+/X also fell into that filter. We've made adjustments to the filter so that this no longer happens, and it should be live now upon relaunching the game.

Thanks for the report!

[patriciaeimers]

Yes now i can see the 2 card view. Thank you for the help :-)