video for more stars---NEVER connects

[Blamb22]

The "watch the video" add for other games, etc, has not connected in weeks. I have used other networks, rebooted my Galaxy Note 5 (which is up to date). Shut the game off and restarted . What am I doint wrong. Why am I not able to get my 10 extra stars???

Help!!!!!!!!!!!!!

[VersaceMorrow]

The "watch the video" add for other games, etc, has not connected in weeks. I have used other networks, rebooted my Galaxy Note 5 (which is up to date). Shut the game off and restarted . What am I doint wrong. Why am I not able to get my 10 extra stars???

Help!!!!!!!!!!!!!

Same thing happens to me more than half the time.... and it will actually say "Hooray! The video failed to load" like its a good thing ??????

[kooky panda]

Please try force closing your game. Also before viewing the video, make sure you game fully loads up when coming back to play.

If you still have issues, please contact support for assistance.

(see my signature below)