You can email
support@teamlava.com and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.
If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information
You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
https://forums.teamlava.com/showthrea...ll=1#post66787
If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8
https://forums.storm8.com/showthread.php?t=14674
Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.
If you have an kindle fire, you cannot transfer yourself, you will need to email support for assistance.