24 Gems deducted for Groove Delivery Box

[jenn7878]

I clicked on the Groove Delivery Box and it mentioned I won a 3rd prize, asking me to look into closet. The 24 gems had deduct but I couldn't find anything in the closet. Look through the design tab as well, nothing to be found. Please help!

Storm ID: jenn7878
Device: Android 3.1
Game Version: Fashion Story Version 1.0.5

[143Blue]

hmm did u try looking in every tab of the design tab? also look under the hair section in the closet

[jenn7878]

I've looked through everywhere, from closet to design tab, nothing to be found.

[GroupMagma]

Try emailing support; they should be able to find which item was bought, and where to find it.

[jenn7878]

I just emailed. Thank you.

[kooky panda]

I just emailed. Thank you.

while you are waiting on support, you can try deleting your game and redownloading it from the app store. You will not lose your game. I had the same problem when I got the free item with gem offer(hippy wig) it did not show up. After I redownloaded it, it showed up.

[jenn7878]

Thanks, it works!

Quite disappointed that I didn't get any furniture after opening the boxes. It's all for the avater

[kooky panda]

[QUOTE=jenn7878;132677]Thanks, it works!

Did redownloading work?? If so reply back to your automatic email from support to let them know this has been fixed... If you have not already done this.