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Thread: iPad update caused my game to reset

  1. #1
    New Resident
    Join Date
    Jan 2015
    Posts
    7

    iPad update caused my game to reset

    I updated my iPad software last night and now the game wants me to play as guest or anonymous. Please help.

    Thank you.

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    If you were linked with Game Center try logging back into the game center.
    Your progress should be restored. Let me know if this doesn't work.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    New Resident
    Join Date
    Jan 2015
    Posts
    7
    I was already logged in the Game Center. Maybe I'm not understanding what I'm suppose to do. I was looking how to log out from it first but can see where.

    Also, in the game center where it lists the games I have installed, I'm not seeing Jewel Mania in the list.

    Not sure what else to do. All that I know is that I was quite advanced.

  4. #4
    Community Manager PikaSquirrel's Avatar
    Join Date
    Sep 2012
    Posts
    4,284
    Quote Originally Posted by Sallie57 View Post
    I was already logged in the Game Center. Maybe I'm not understanding what I'm suppose to do. I was looking how to log out from it first but can see where.

    Also, in the game center where it lists the games I have installed, I'm not seeing Jewel Mania in the list.

    Not sure what else to do. All that I know is that I was quite advanced.
    Please write to support@storm8.com and send me your ticket number so we can help recover your old account.
    Storm8 Staff - PikaSquirrel
    Need help? Contact Storm8 through support.storm8.com
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  5. #5
    New Resident
    Join Date
    Jan 2015
    Posts
    7
    Thank you Pika.

    Just did as you requested. My ticket number is {removed}
    Awaiting your instructions.
    Last edited by SpiritWind00; 04-06-16 at 03:36 AM. Reason: ticket number reported and recorded with S8. removed for privacy.

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