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Thread: Switching devices

  1. #1
    New Resident
    Join Date
    Sep 2015
    Posts
    2

    Switching devices

    I just got a new device. I was trying to switch my info for this game and Monopoly Bingo to the new device. I am on android. Since you cannot log into either game with your Storm8 I'd how can I get those levels moved over?

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    You will need to use a game shown on post 1 of this thread
    https://forums.storm8.com/showthread....-Limited-Games!

    Once you use one game to move your storm ID over, all games under that device will also move over.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    New Resident
    Join Date
    Sep 2015
    Posts
    2
    I did that and it took me back to level 1. I lost 58 levels and around 60 gems on Monopoly. And several on this game. Is there anyway to get that back?

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by mercede79 View Post
    I did that and it took me back to level 1. I lost 58 levels and around 60 gems on Monopoly. And several on this game. Is there anyway to get that back?
    Try restarting your game or device to see if your current games shows up.

    If not, please send an email to support@storm8.com so an agent can check your game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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