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Thread: crashing, no gems after purchasing

  1. #1
    New Resident
    Join Date
    Dec 2014
    Posts
    1

    crashing, no gems after purchasing

    Until recently I had no problems with Castle Story. Enjoying it big time.

    Until a week ago it started crashing out of the blue, without any obvious reason. Also, I purchased some gems, but I never got them.

    What's happening? And will I get my gems or a refund?

  2. #2
    Nightclub Owner meme1098's Avatar
    Join Date
    May 2012
    Location
    Texas
    Posts
    7,787
    Email support@teamlava.com
    Be sure to give as much information as possible. Include a copy of your purchase ticket for the gems.
    Accolon of Lorrainne ♌️❌❌{}=============>
    ⚔⚔Proud member (#16) of The Thuakie Sword Society ⚔⚔
    *******NOT adding any new neighbors at this time******

  3. #3
    my screen goes blue all the time and interrupts my goals for hours. also I can not buy gems little horse keeps running and running is it worth getting reindeer stable or knights inn or both???

  4. #4
    Banned
    Join Date
    Oct 2013
    Posts
    605
    Quote Originally Posted by Lamenna View Post
    Until recently I had no problems with Castle Story. Enjoying it big time.

    Until a week ago it started crashing out of the blue, without any obvious reason. Also, I purchased some gems, but I never got them.

    What's happening? And will I get my gems or a refund?
    Sorry to hear that. Please try closing any additional running applications on your device to assist with running the game smoothly. In regards to your Gem purchase, please contact support@teamlava.com with the receipt of your purchase so a Support Agent can take a look at your account. Hope this helps!

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