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Thread: Lost my game!

  1. 09-14-14, 05:13 PM #1
    gewms
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    Lost my game!

    I have changed physical phones but I am using the same SIM card. All my games stay the same but my castle story is back a the beginning and I was a level 50! With lots of everything. What can I do to get it back?
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  2. 09-14-14, 06:06 PM #2
    Anaboe
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    Sorry to hear you have troubles. You can email Team Lava at support@teamlava.com, and request their help. Good luck!
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  3. 09-14-14, 06:41 PM #3
    kooky panda
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    You can email support@teamlava.com and they can transfer your games.

    If you no longer have your old device, I would advise using the storm 8 transfer so your storm ID and games are removed from your old device.
    Transfer Thread

    If you still have your old device, you can play your games on both devices by using the login feature

    New Logon on Feature
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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  4. 09-14-14, 06:41 PM #4
    gewms
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    Thank you!
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