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New Resident
Help with Gem box purchases
Hey so I've been having a problem. You those boxes you can buy using gems? Well I clicked that page by accident and it made me buy 2 boxes, taking away all my gems (which was the amount needed to purchase two boxes). It was an accidental purchase and I want my gems back. Can't there be at least be a pop-up option when you click a box that says "Are you SURE you want to purchase this?" It makes me mad as soon as you click the box, it takes away your gems and counts it as a purchase. There should at least be a warning. Is it possible to get my gems back? I'll even throw away those prizes I got. I'm just upset I have lost all my gems for an unintentional purchase.
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The Honorable Panda
I am sorry this happened.
For loss of gems, you will need to send an email to support@teamlava.com for assistance.
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Note: Due to some personal matters, I will not be on over the weekend.
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