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Thread: Pls help. Transferred game successfully to new iPad. Now on old device my son....

  1. #1

    Pls help. Transferred game successfully to new iPad. Now on old device my son....

    Now on old device my son wants to start his own dragon story. But my dragon story is still on my old device. So my game/my island are on both my new iPad and my old droid phone. How can I restart it on my old phone? Or not even just restart that game. But sign out of play store. I cant even delete it from my old phone. I have read that you can't play the same storm I'd on 2 different devices, but that's what is happening to me. I thought that once I transferred my storm I'd to my new iPad then it would automatically clear on the old phone!? I don't need it on the phone anymore. I tried to sign out of the play store cause I assumed it was attached to my account in the play store, but I can't seem to find out how to sign out of the play store. I removed all my email accounts , but that didn't do anything. I don't want to factory reset the phone because I need the texts and messages on it. All I want is to delete my games from it and let my son start over. There has to be a way for this?.? Plssss any help, this is my first time on the forum

  2. #2
    Fashion Designer
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    Did you use the Restaurant Story Log in Feature?
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  3. #3
    Executive Chef
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    You have to email support@teamlava.com
    For them to take off your acct on one device
    "Never leave that till tomorrow which you can do today."

  4. #4
    Yes I used restaurant story.

  5. #5
    Quote Originally Posted by igames4me View Post
    You have to email support@teamlava.com
    For them to take off your acct on one device
    So it will be a few days till my son can play, in other words

  6. #6
    Executive Chef
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    Quote Originally Posted by mamamacfashion View Post
    Now on old device my son wants to start his own dragon story. But my dragon story is still on my old device. So my game/my island are on both my new iPad and my old droid phone. How can I restart it on my old phone? Or not even just restart that game. But sign out of play store. I cant even delete it from my old phone. I have read that you can't play the same storm I'd on 2 different devices, but that's what is happening to me. I thought that once I transferred my storm I'd to my new iPad then it would automatically clear on the old phone!? I don't need it on the phone anymore. I tried to sign out of the play store cause I assumed it was attached to my account in the play store, but I can't seem to find out how to sign out of the play store. I removed all my email accounts , but that didn't do anything. I don't want to factory reset the phone because I need the texts and messages on it. All I want is to delete my games from it and let my son start over. There has to be a way for this?.? Plssss any help, this is my first time on the forum
    If you used restaurant story to transfer your game onto the ipad did you set up a storm 8 ID? If you did you should be able to log in to that one on the old device. Presumably dragon story will start at level 1

  7. #7
    The Honorable Panda
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    Quote Originally Posted by mamamacfashion View Post
    So it will be a few days till my son can play, in other words
    When you use the login feature you are not removing your storm ID from your old device.
    Since you new device now has a storm ID, you will not be able to transfer your storm ID off your old device.
    You will need to send an email to support@teamlava.com. Tell them that you have moved your games over to your new device by using the login feature but you do not want your storm ID to remain on your old device ( so no one else can have access to your games) and ask if they will remove that storm ID from that device.


    Future reference:
    To permanently transfer a storm ID off a device use a storm 8 game.
    See post 1
    Transfer Thread
    Last edited by kooky panda; 01-26-14 at 06:26 PM.
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  8. #8
    Farm Supplier CoalCountry's Avatar
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    Quote Originally Posted by mamamacfashion View Post
    Now on old device my son wants to start his own dragon story. But my dragon story is still on my old device. So my game/my island are on both my new iPad and my old droid phone. How can I restart it on my old phone? Or not even just restart that game. But sign out of play store. I cant even delete it from my old phone. I have read that you can't play the same storm I'd on 2 different devices, but that's what is happening to me. I thought that once I transferred my storm I'd to my new iPad then it would automatically clear on the old phone!? I don't need it on the phone anymore. I tried to sign out of the play store cause I assumed it was attached to my account in the play store, but I can't seem to find out how to sign out of the play store. I removed all my email accounts , but that didn't do anything. I don't want to factory reset the phone because I need the texts and messages on it. All I want is to delete my games from it and let my son start over. There has to be a way for this?.? Plssss any help, this is my first time on the forum
    A similar thing has happened to me with Castle Story. I have 2 CS kingdoms, one on my iPad and one on my iPhone. Somehow they both synced, and I have only one kingdom. But they're both acting strange. The activities I do on one device does not sync up with the other device. Everything's messed up! I worked hard on that second kingdom, and it want it back EXACTLY as it was! I don't want to lose Gems, Experience Points, Coins, or anything else! I'm gonna take a screen shot of the kingdom as it is now (because I can visit it through my other kingdom)!

  9. #9
    The Honorable Panda
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    Quote Originally Posted by CoalCountry View Post
    A similar thing has happened to me with Castle Story. I have 2 CS kingdoms, one on my iPad and one on my iPhone. Somehow they both synced, and I have only one kingdom. But they're both acting strange. The activities I do on one device does not sync up with the other device. Everything's messed up! I worked hard on that second kingdom, and it want it back EXACTLY as it was! I don't want to lose Gems, Experience Points, Coins, or anything else! I'm gonna take a screen shot of the kingdom as it is now (because I can visit it through my other kingdom)!
    If you have the same storm ID and games on two different devices, you need to force close out the games on one device before trying to play on the other device.

    There will be a delay in seeing what you did on one device when you try to play on the other device.

    How to force close out your games (IOS)
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  10. #10
    Quote Originally Posted by kooky panda View Post
    When you use the login feature you are not removing your storm ID from your old device.
    Since you new device now has a storm ID, you will not be able to transfer your storm ID off your old device.
    You will need to send an email to support@teamlava.com. Tell them that you have moved your games over to your new device by using the login feature but you do not want your storm ID to remain on your old device ( so no one else can have access to your games) and ask if they will remove that storm ID from that device.


    Future reference:
    To permanently transfer a storm ID off a device use a storm 8 game.
    See post 1
    Transfer Thread
    Ok I will email them. But now I'm confused what is the difference between storm and storm 8. Seems so frustrating for someone who just plays 1 game. Where and when would I have been told this or learned this. Wish it could just be a little simpler, would be so much easier on all the users!
    So if I play dragon story, am I in the right forum?

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