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Thread: Level38 success not registered

  1. #1
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    319

    Angry Level38 success not registered

    After several days of trying I finally succeeded in getting all 8 charms in level 38, with one move remaining. I tapped on the arrow for next puzzle but the game closed completely. When I went back into the game it now says I haven't completed level 38! Neither do I have the extra energy I won so I can't even play again for ages. I am MAD!

  2. #2
    Banned
    Join Date
    Mar 2011
    Posts
    18
    Hi Cesar! We're sorry to hear about this.

    This can sometimes occur due to a "Sync Error". When this happens, you may notice a loss of recently completed levels or energy. This usually happens because your game wasn't properly synced up to our servers and has reverted a couple minutes back to a previous save of your progress.

    Unfortunately, we are unable to restore levels or energy during Sync Errors. We sincerely apologize for any inconvenience.

  3. #3
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    700
    I'm on level 38, but I don't see any charms?

  4. #4
    Rhino Keeper
    Join Date
    Feb 2013
    Posts
    387
    From another thread:

    Quote Originally Posted by FrozenTurtle View Post
    Hey everyone, we believe we have located one of the main causes of this issue and the occurrences of these crashes should be drastically reduced in the next version update. In the meantime, we suggest you try tapping the "X" instead of "Next" to continue to the next level. Thanks for your patience while we juiced these nasty bugs!

  5. #5
    Host(ess)
    Join Date
    May 2012
    Location
    Northern Michigan
    Posts
    18
    Happened to me on level 36...I will for sure start using the "X" instead of "Next".

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