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Thread: Accidental Dragon Gold Purchase Refund

  1. #1
    Rhino Keeper
    Join Date
    Apr 2013
    Posts
    170

    Accidental Dragon Gold Purchase Refund

    The SeaBreeze Dragon Limited Edition offer popped up as soon as I opened my game and I purchased it without wanting it. I would like a refund of that 740 Gold, the SeaBreeze Dragon is still in my storage and I won't be touching.

    I have emailed Support but has anyone ever gotten a refund on their Gold?

  2. #2
    Rhino Keeper
    Join Date
    Apr 2013
    Posts
    170
    Quote Originally Posted by demonghoul View Post
    The SeaBreeze Dragon Limited Edition offer popped up as soon as I opened my game and I purchased it without wanting it. I would like a refund of that 740 Gold, the SeaBreeze Dragon is still in my storage and I won't be touching.

    I have emailed Support but has anyone ever gotten a refund on their Gold?
    I didn't even click to purchase it, I clicked away from it. :/

  3. #3
    Executive Chef
    Join Date
    May 2012
    Posts
    1,687
    Support won't refund you for any accidental purchases as plenty of us have found out, sorry

  4. #4
    Farm Supplier
    Join Date
    Dec 2012
    Location
    Switzerland
    Posts
    83
    This happend to me at Restaurant and Bakery Story too. Purchased something that I didn't want. I contacted TL both times and at both they told me they can't undo that...

  5. #5
    Fashion Designer
    Join Date
    Jan 2013
    Location
    NSW, Australia
    Posts
    986
    I don't know of anyone ever getting a refund for an accidental purchase. You will probably get a reply saying that they are unable to refund. Sorry

  6. #6
    Rhino Keeper
    Join Date
    Apr 2013
    Posts
    170
    Quote Originally Posted by RotomGuy View Post
    Support won't refund you for any accidental purchases as plenty of us have found out, sorry
    Can I get the spent Gold exchanged for anything else? I wanted to purchase the Treasure Dragon with that Gold and I have an extra 60 Gold they can take, if they'll exchange it.

  7. #7
    Executive Chef
    Join Date
    Oct 2012
    Location
    New Zealand
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    2,425
    Quote Originally Posted by demonghoul View Post
    Can I get the spent Gold exchanged for anything else? I wanted to purchase the Treasure Dragon with that Gold and I have an extra 60 Gold they can take, if they'll exchange it.
    I guess You will have to ask them... It is unlikely but worth a shot.

  8. #8
    Executive Chef
    Join Date
    May 2013
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    Here!
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    I think TL will refund your 740 gold, email them and wait..
    TL won't refund if you accidentally BUY gold, not buy dragons, or something like that

  9. #9
    Executive Chef
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    May 2013
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    Here!
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    Quote Originally Posted by HenryLucky1 View Post
    I think TL won't refund your 740 gold
    TL will refund if you accidentally BUY gold, not buy dragons, or something like that
    Ehh, I think I false, sorry..
    I corrected my post in my quote

  10. #10
    Nightclub Owner
    Join Date
    Mar 2011
    Location
    Australia
    Posts
    8,805
    I'm sorry that this has happened to you. You've done the right thing by emailing support as they can check your game and may be able to help you.
    Have a Castle Story question? Check this thread to see if it's already been answered. For reference info check here and here. Info on goals is here.

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