Current Known Bugs and Issues for Jewel Mania

[alina386]

Storm8 ID: Alina386
Jewel Mania Support ID: 5F7M98N
OS: Android
Problem: Gold disappeared *(no purchases from my side)


Dear TeamLava Support Team!

Today 21.12.2013 I had 39 golds in the morning 11:00am (got gold for installing BakeryStory etc.). I am UTC+1:00 time (Central European time).

Then after playing out 4 lives noticed it was only 13 gold left, then quit the game, started again and it was only 3 gold left.

I am sure I DID NOT buy any boosters, new lives, additional moves etc., nothing.
Please note that I play Your other games and always watch that I do NOT press something to spend gold accidentally.

Many thanks for your assistance,
Kind regards,

Also wrote to TeamLava Support e-mail

[[S8] Elsa]

Storm8 ID: Alina386
Jewel Mania Support ID: 5F7M98N
OS: Android
Problem: Gold disappeared *(no purchases from my side)


Dear TeamLava Support Team!

Today 21.12.2013 I had 39 golds in the morning 11:00am (got gold for installing BakeryStory etc.). I am UTC+1:00 time (Central European time).

Then after playing out 4 lives noticed it was only 13 gold left, then quit the game, started again and it was only 3 gold left.

I am sure I DID NOT buy any boosters, new lives, additional moves etc., nothing.
Please note that I play Your other games and always watch that I do NOT press something to spend gold accidentally.

Many thanks for your assistance,
Kind regards,

Also wrote to TeamLava Support e-mail

Thank you for such a detailed report. Please send me a PM with your ticket number.

[trae09]

Device: iOS 7.0.4
Games version: 1.2.1
Problem: I no longer have a Facebook icon which is usually located on the bottom left side of game (see screenshot). It happened out of the blue a few days ago. I tried uninstalling, restarting, re-connecting to facebook to no avail. I can no longer receive or send gifts yet I still see that I am connected to FB?

[derinszoo]

id:derinszoo
Samsung galaxy tab 8.9
Android 3.2
installed the game from google play store, after the installation game lunched and i was able play 3-4 games. Then iquit. i start the game later on, after loading screen there is only settings button on the below right corner. i cant play the game. uninstalled and reinstalled the game. No chance. i am also playing bakery story, restaurant story, dragon story, bubble mania, fashion story, pet shop story without problems.
Thanks,

VER:1.1.7.9.g
Su
Support id T4KFPVW

[karebear811]

My game is crashing and force closing on Level 329. It happens every time I match 3 jewels next to 3 of the white blocks. I lose energy every time. I am on the iPad.
Support ID: HVNTK4
iOS 7.0.3
Jewel Mania 1.2.1

[kimmy_alr]

iOS: 7.0.4 on iPhone 5
Storm8: ID kimmy_alr
Jewel mania support ID: 85KYRVX
Problem: scrambled snakes!
On any of the levels with snakes the images are all scrambled making levels almost impossible to play. Instead of a snake head or body the square is either blank or has small diamonds - but not in corresponding colours to the actual snake. I have tried restarting the phone and deleting and reloading the game but it has made no difference. Thanks

[lollidolli2546]

My game is crashing and force closing on Level 329. I am on iPad. I have force restarted iPad. I do not want to delete and reinstall game, because if I lose my progress, I just could not be bothered playing 328 levels again
Support ID: 95C4TTM
iOS 7.0.4
Jewel Mania 1.2.1

[kimmy_alr]

iOS: 7.0.4 on iPhone 5
Storm8: ID kimmy_alr
Jewel mania support ID: 85KYRVX
Problem: scrambled snakes!
On any of the levels with snakes the images are all scrambled making levels almost impossible to play. Instead of a snake head or body the square is either blank or has small diamonds - but not in corresponding colours to the actual snake. I have tried restarting the phone and deleting and reloading the game but it has made no difference. Thanks

Since deleting and reloading the game is now worse. NO "special' diamond shows as it should. Game now virtually unplayable so will be deleting soon unless this is resolved. A real shame as I have enjoyed the game and reached a very high level.

[sadixson]

Storm8 id: sadixson
Jewel mania support id: 7GDY6MR
IOS version: 7.0.6 on iPad2

When trying to connect Facebook account, the following error shows up: "Given URL is not allowed by the Application configuration.: One or more of the given URLs is not allowed by the App's settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains.". Tried changing settings in Facebook, login under other accounts, reinstall the app, but still no luck.

[kooky panda]

IOS- New version update for the regular game in iTunes!
Version 1.2.5.