Page 1 of 8 123 ... LastLast
Results 1 to 10 of 74

Thread: Current Known Bugs and Issues for Jewel Mania

  1. #1
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    TL FORUM
    Posts
    36,223

    Current Known Bugs and Issues for Jewel Mania

    Current version of the game:
    iOS - 1.3
    iOS- Halloween - 1.2.7

    Android - 1.1.9.5
    Making sure you are using the most current version can help with many problems.

    If you would like to report a bug in Jewel Mania please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    Android General Issues
    To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Market/Google Play, either go to My Apps, or search game name (or teamlava), click on app, open Description information, on the bottom it will show the current game version

    If your Android device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
    Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
    Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
    You can use a task killer/manager to help free up memory for your device

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring Games - You can email support@teamlava.com and they can transfer your games.

    You can also transfer yourself:

    Transfer Thread

    If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.

    You can also try to recover your games (if you had a password set up)

    New Logon on Feature(IOS USERS ONLY)



    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem (Gold) Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Last edited by kooky panda; 10-27-2014 at 10:48 AM. Reason: update android version
    Need me? Send Me A PM
    Lost your games or have a new device? Try the new
    Login feature
    Need Help? support@teamlava.com



  2. #2
    1. iPhone 5 iOS newest one. 6. Something.
    2. I do not know. The one you get from the App Store for free.
    3. I was on the final challenge in the Desert. 45 or something where you have 2.05 minutes to "dig" 6 meters. It ran out of time and opted to sped 33 gold for an extra 15 seconds to take out 2 more blocks to complete it. Well... When I did that, the game froze but the timer continued. So I turned my phone off to see if that would correct it. When I logged back into the game. It wanted me to start over and just kept my 33 gold!!! This is not kosher!!! And I need to be refunded. Or I will just stop playing your games period. I was almost done with that area and now...just unbelievable.
    4. Can't because it froze so I restarted my phone.

  3. #3
    I'm playing on iPhone 5, iOS 6.0.1 - I was almost done with level 54 (only one more row to dig), when I ran out of moves. I bought gold for 5 more moves for 0,89€ and now the screen is kind of frozen. I could buy more things for gold but I can't make any move. Because of things like that I stopped playing Bubble Mania.
    I want my money back and I want to be sure that that never happens again before I continue playing!

  4. #4
    Rhino Keeper
    Join Date
    Jan 2013
    Location
    Liverpool
    Posts
    162
    Level 54, platform where you dig fails to move down though any obstacles have been destroyed. I.O.S 6.1. 4S

  5. #5
    Rhino Keeper
    Join Date
    Jan 2013
    Location
    Liverpool
    Posts
    162
    Quote Originally Posted by drevo77 View Post
    Level 54, platform where you dig fails to move down though any obstacles have been destroyed. I.O.S 6.1. 4S
    Sorry its level 56., castle obstain or similar

  6. #6
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    TL FORUM
    Posts
    36,223
    New update in itunes app store. Version 1.1
    Need me? Send Me A PM
    Lost your games or have a new device? Try the new
    Login feature
    Need Help? support@teamlava.com



  7. #7
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    TL FORUM
    Posts
    36,223
    New update for IOS. Version 1.1.1
    Need me? Send Me A PM
    Lost your games or have a new device? Try the new
    Login feature
    Need Help? support@teamlava.com



  8. #8
    Hi! I encountered a problem this evening and I thought you might be able to help. I play Jewel Mania on my iPod. The support ID is 2u3qjn, version 1.1.1. I was playing level 52 in The Frozen Peak when I ran out of time. I was only 300 points away so I decided that I would use 33 gold to add another 15 seconds to my game. I surpasses the necessary points and completed the level with two stars when the game suddenly kicked me out. When I logged back in, the level was not complete but my 33 gold were still gone. This is not the first time this happens. I've shrugged it off in the past but I'm tired of this happening. I have deleted the app and added it back on my device. I have also restarted my iPod. Please help.

  9. #9
    1. 3GS iPhone
    2. Don't know (No Help/FAQ button or menu; Just the levels)
    3. Doom Jewels sometimes not showing how much time are left or how many moves are left before detonation. I need to tap on the jewel to see what it's displaying, and it delays my game when it's a timed stage.

  10. #10
    New Resident
    Join Date
    Nov 2012
    Posts
    6

    Unhappy No Matches Locks Up

    Level 68
    Support ID: CU38ER
    Device: Ipad 4
    Ios: 6.1
    Game Version: 1.1.1

    When I have no matches, the No Matches text pops up and then makes a continuous annoying sound and locks up. I have to press pause and exit, thereby forfeiting my limited energy http://forums.teamlava.com/images/smilies/frown.gif

Page 1 of 8 123 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •